Payments Service Manager - Hybrid (Manchester)

Co-op; Manchester; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Private healthcare

Pension with up to 10% employer

Gym access

Staff discount

Cycle-to-work

Virtual healthcare

24/7 colleague support

Training and development

Job summary

Co-op is reshaping its Digital, Technology and Data function to deliver even better services for our members and customers. This Service Manager – Payments role is based in Manchester, operating in a hybrid setup with time split between home and the office twice a week, in line with our policy.

You’ll own one or more payment services, ensuring they are stable, secure and fit for purpose, while collaborating with technical teams, suppliers and stakeholders to continuously improve service

Qualifications

• Experience managing or supporting business-critical technology services.
• Experience working with payment services or high-availability platforms.
• Strong stakeholder management and problem-solving skills.

Responsibilities

• Own day-to-day performance, stability and improvement of payment services.
• Monitor performance, risks and trends; drive reliability and UX.
• Act as escalation point for incidents, problems and changes.
• Lead service recovery during major incidents with suppliers.
• Build relationships with technical teams and stakeholders.
• Lead or contribute to service reviews and improvement priorities.
• Support readiness for new products and live changes.
• Manage service risks and continuity, aligned to payment security requirements.

Skills

Service management

Stakeholder management

Payment services

Incident management

Data analysis

ITIL

Tools

ITIL

Job description

Co-op is reshaping its Digital, Technology and Data function to deliver even better services for our members and customers. This Service Manager – Payments role is based in Manchester, operating in a hybrid setup with time split between home and the office twice a week, in line with our policy.

You’ll own one or more payment services, ensuring they are stable, secure and fit for purpose, while collaborating with technical teams, suppliers and stakeholders to continuously improve service