Payments Change & Transformation Senior Associate

Testing Site - JPMC; Lower Blandford St Mary; On-site; GBP 90,000 - 130,000; Full time

Job summary

Testing Site - JPMC is seeking a hands-on Payments Change & Transformation Senior Associate to shape how regulatory reporting and payments operations run. You will own reporting processes, resolve issues, and drive automation and platform change with minimal disruption.

You will collaborate with Operations, Technology, and Compliance to modernize end-to-end processes, strengthen controls, and ensure data quality across multiple workstreams.

Qualifications

• Experience in operations within a top-tier or global financial institution.
• Hands-on payments operations and/or regulatory reporting experience.
• Understanding of end-to-end payments processing lifecycles and settlement.
• Knowledge of regulatory reporting obligations and frameworks.
• Experience with data flows, controls, and reporting production.
• Delivery of transformation programs with minimal BAU disruption.

Responsibilities

• Be the SME for payments operations and regulatory reporting in daily practice.
• Identify pain points and risks; translate into clear change priorities.
• Lead delivery of report automation, platform rollouts, and migrations.
• Drive intelligent automation adoption in partnership with Tech and Data Science.
• Manage requirements, UAT, cutover, and stabilization across programs.

Skills

Payments operations

Regulatory reporting operations

end-to-end payments lifecycles

Operational change/transformation

Agile/Waterfall/hybrid

Stakeholder management

Automation and AI/ML enablement

Education

Finance / Economics / Business / Technology degree

Tools

SWIFT

ISO 20022

AxiomSL

OneSumX

Regnology

UiPath

Alteryx

Python

SQL

API integrations

Job description

We’re looking for a hands-on payments operations and/or regulatory reporting expert who wants to shape how the function runs—not manage workstreams from the sidelines. This role is built for someone who has owned reporting processes, resolved breaks, handled regulatory queries, and knows the real operational pressures first-hand. You’ll use that credibility to drive high-impact transformation across automation, platform change, and the

As a Payments Change & Transformation Senior Associatewithin the Payments, Regulatory Reporting team, you will leverage deep operational experience to deliver complex change across report automation, platform enhancements and migrations, and the introduction of AI/ML-enabled capabilities. You will work closely with Operations, Technology, and Compliance to modernize processes end-to-end, strengthen controls and data quality, and ensure change is implemented smoothly with minimal disruption to business-as-usual delivery.

Job responsibilities:

• Serve as an SME for payments operations and regulatory reporting, grounding change in day-to-day operational reality.
• Identify reporting/process pain points, inefficiencies, and risks; translate them into clear change priorities.
• Bridge Operations, Technology, and Compliance to ensure solutions are practical, fit-for-purpose, and controllable.
• Assess regulatory change impacts on reporting processes, controls, and end-to-end data flows.
• Lead delivery of transformation workstreams: report automation, platform rollouts, migrations, and re-engineering.
• Drive adoption of intelligent automation (including AI/ML) in partnership with Technology and Data Science.
• Own the delivery lifecycle: requirements, impact assessment, UAT coordination, cutover planning, and stabilization.
• Deliver change with minimal BAU disruption, protecting data quality, controls, and regulatory compliance.
• Build strong stakeholder relationships across Ops, Tech, Compliance, Finance, and senior leadership.
• Establish governance, status reporting, and escalation paths; communicate updates clearly to senior forums.
• Engage vendors/platform providers as needed to ensure delivery against timelines and quality standards.

Required qualifications, capabilities, and skills

• Experience in Operations within a top-tier investment bank, global bank, or major financial institution.
• Hands-on experience inpayments operationsand/orregulatory reporting operations.
• Strong understanding of end-to-endpayments processing lifecycles.
• Experience withclearingandsettlementprocesses.
• Experience withreconciliationandexception management(break investigation/resolution).
• Solid knowledge ofregulatory reporting obligations and frameworksrelevant to financial institutions.
• Familiarity with reporting areas such astransaction reporting,prudential reporting, andAML/KYC reporting.
• Working knowledge of payments systems and messaging standards (e.g.,SWIFT,ISO 20022) and related market infrastructure.
• Understanding ofdata flows, controls, and dependenciesthat support regulatory report production.
• Proven track record inoperational change/transformationand process improvement initiatives.
• Strong delivery and execution skills: managing multiple workstreams and priorities; experience withAgile/Waterfall/hybridmethods, governance, and translating operational issues into clear requirements and solutions.

Preferred qualifications, capabilities, and skills

• Exposure to, or strong interest in,AI/ML, intelligent automation, and/orRegTechapplications within operations.
• Familiarity withregulatory reporting platforms(e.g., AxiomSL, OneSumX, Regnology) and/orpayments platforms.
• Experience with data/automation tools and technologies (e.g.,UiPath,Alteryx,Python,SQL) and/or cloud technologies.
• Working understanding of platform architecture concepts, includingAPI integrationsanddata pipelinedesign.
• Project delivery certifications (e.g.,PMP,PRINCE2,Agile/SAFe) are beneficial but not required; domain/operational expertise is prioritized.
• Degree in a relevant field (e.g.,Finance,Business,Economics,Technology) or equivalent professional experience.