Payments API Support Engineer for Global Merchants

Adyen; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global payment company is seeking a Technical Support Engineer to serve as the primary contact for merchants. The role involves providing technical support and collaboration with various teams to enhance merchants' payment processing capabilities. The ideal candidate will demonstrate strong customer service and communication skills, exhibit problem-solving abilities, and adapt to a dynamic environment. This role is suited for a self-driven individual who thrives under pressure and aims for excellence in every interaction.

Qualifications

• Strong written and verbal communication skills in English.
• Experience in customer service and technical support.
• Ability to deal with ambiguity and pressure.

Responsibilities

• Provide technical support to merchants throughout their lifecycle.
• Advise merchants on best implementation practices.
• Track product processes and provide feedback to the platform team.

Skills

Customer service focus

Strong communication skills

Problem-solving skills

Adaptability

Job description

A global payment company is seeking a Technical Support Engineer to serve as the primary contact for merchants. The role involves providing technical support and collaboration with various teams to enhance merchants' payment processing capabilities. The ideal candidate will demonstrate strong customer service and communication skills, exhibit problem-solving abilities, and adapt to a dynamic environment. This role is suited for a self-driven individual who thrives under pressure and aims for excellence in every interaction.