Pay & Employee Services Team Leader

Transformationunitgm; Sheffield; Hybrid; GBP 29,000 - 37,000; Full time

Job summary

Join the Sheffield Teaching Hospitals NHS Foundation Trust as a Pay & Employee Services Team Leader, a permanent, full-time role with opportunities for career development and flexible working. This position is crucial for delivering payroll services to over 40,000 employees while supporting their professional and personal balance. Ideal candidates will have experience in payroll management, knowledge of NHS regulations, and excellent communication skills. Benefits include flexible working arrangements and a commitment to staff welfare.

Benefits

Flexible working

Career development opportunities

Good annual leave

Pension schemes

Health and wellbeing packages

Qualifications

• Strong experience in HR/Payroll/Pensions department.
• Able to manage payroll deadlines and audit payments.
• Knowledge of NHS terms and conditions and HMRC regulations.

Responsibilities

• Manage a team ensuring payroll service delivery for 40,000 employees.
• Act as a point of contact for complex pay issues and statutory regulations.
• Oversee end-to-end payroll processes and ensure accuracy.

Skills

Organisational skills

Communication skills

Numeracy skills

Analytical skills

Inter-personal skills

Self-motivation

Education

CIPP Advanced Payroll Technician Certificate or equivalent Level 4 qualification

5 GCSE’s (including Maths and English) at Grade A to C or equivalent qualification

European Computer Driving Licence (ECDL) or relevant MS office training

CIPP Foundation Degree in Payroll Management

Tools

ESR Connect software

Microsoft Office (Word and Excel)

Job description

Main area Payroll Grade NHS AfC: Band 5 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (Hybrid Working is available however there must be office presence every week for around 2/3 days) Job ref 190-0394-DIR

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £29,970 - £36,483 pa/pro rata for part time staff Salary period Yearly Closing 11/06/2025 23:59

Pay & Employee Services Team Leader

NHS AfC: Band 5

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

Sheffield Teaching Hospitals NHS Foundation Trust has an exciting opportunity for a Pay & Employee Services Officer to join its busy Pay and Employee services team.

The Pay and Employee Services team provides a full range of payroll and pensions related services to both the Trust and to a number of other NHS Organisations. As well as providing services in respect of Employee Benefits and workforce systems including eRostering, ESR and eExpenses.

You will work as part of a busy team delivering a Payroll service to over 40,000 employees and will be able to demonstrate strong organisational skills to ensure effective service delivery.

Main duties of the job

You will manage and lead a team of Pay and Employee Services Officers ensuring workloads are managed accordingly, payroll deadlines are achieved and all information has been appropriately audit checked to ensure the accuracy of payments being made to employees. Overseeing the full end to end Payroll and HR transactional process for a section of the Payroll within the Trust and/or its external clients.

You will also act as the point of contact for both clients and employees to provide technical advice, information and support on highly complex pay issues, terms and conditions and statutory regulations. Excellent communication skills are required to ensure a high standard of customer service is delivered.

The ideal candidate will have knowledge and experience of working within a busy Payroll and Pensions department and ideally have worked within the NHS and have a good understanding of ESR, NHS Terms and Conditions and Statutory regulations.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

• CIPP Advanced Payroll Technician Certificate or equivalent Level 4 qualification
• 5 GCSE’s (including Maths and English) at Grade A to C or equivalent qualification
• European Computer Driving Licence (ECDL) or relevant MS office training
• CIPP Foundation Degree in Payroll Management

Experience

• Extensive experience working in a specialised integrated HR/Payroll/Pensions department
• Knowledge and experience of HMRC regulations in respect of payroll and pensions regulations
• Sound understanding of the Data Protection Act.
• Knowledge of NHS National Terms and Conditions of service
• Knowledge and understanding of the NHS pension scheme
• Experience of leading and managing a team
• Experience of working with the national NHS Payroll system ESR (Electronic Staff Record)
• Knowledge of differing local and national pay terms and conditions applicable to NHS
• Experience of ESR Connect software
• Knowledge and understanding of NHS pension scheme
• Ability to use Microsoft Office packages including Word and Excel
• Excellent numeracy and writing skills
• Ability to work under pressure to strict deadlines by planning and prioritising own workload.
• Self-motivation and ability to work under own initiative.
• Positive team player
• Ability to question and learn quickly
• Strong demonstration of inter-personal skills to be able to deal with difficult / confrontational situations which call for empathy, negotiation skills, tact, diplomacy and verbal reasoning.
• Flexible and adaptable – able to manage competing and changing workloads
• Analytical / interpretive skills to be able to collate and analyse complex data for specific reporting purpose.
• Meticulous

Further Training

• Evidence of CPD

Candidates are advised to read the attached guidance on using AI technology. W hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit ourwebsite and follow us onTwitter andFacebook .

Employer certification / accreditation badges

Name Nicola Ashton Job title Head of Pay, Systems and Employee Services Email address [e-mail] Telephone number 0114 3052220 Additional information

Richard Batty

Pay & Employee Services Manager

0114 3052220

[e-mail]