Pay and People HR Assistant

TN United Kingdom; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Pay and People Assistant, where you will be integral to enhancing client experiences in payroll and HR services. This newly created role offers a chance to work with innovative technology, supporting the delivery of pay gap reports and improving processes. You will collaborate with a dynamic team to provide exceptional service while developing your skills in a supportive environment. If you are passionate about administration and eager to contribute to a premium service offering, this opportunity is perfect for you.

Qualifications

• Strong administration or operations experience in payroll or HR is essential.
• Proficiency in MS Office, especially Excel, is crucial.

Responsibilities

• Support delivery of pay gap reports and pay administration.
• Improve the People Manager experience for users.
• Assist HR Consultants with client administration.

Skills

Microsoft Excel

Numerical Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

Experience in Payroll or HR

Tools

Microsoft Office

Job description

About the role

You will be a member of the Pay and People Operations Team, supporting the Senior Analyst in ensuring an excellent client experience across Pay and People for RSM and implementing our premium product strategy consistently. In this newly created role, the Pay and People Assistant will support the following key activities:

1. People Manager Administration: for RSM clients using RSM’s proprietary People Software. The role holder will be fully trained to use and understand this platform and will provide guidance to users. Responsibilities include managing People Manager in the system and linking it to RSM’s Pay Manager for payroll processing.
2. A broad range of Pay and People Administration: including P11D’s, Pension Administration, and some HR administration for HR Consultants related to standard people documentation such as salary review letters, especially when processing multiple letters simultaneously using People Manager.
3. Pay Gap Reporting for RSM clients: covering gender and ethnicity pay gap reporting. The role holder will be trained in this area; prior knowledge of Gender Pay Gap legislation is not required.

This role offers an opportunity to help People Advisory Services realize its capabilities as a Pay and People provider to the middle-market, delivering a premium product to clients. It involves enhancing processes, improving delivery, and developing new procedures to improve the client experience, leveraging technology to automate and digitally transform services.

Main Responsibilities:

1. Supporting the delivery of pay gap reports and pay and people administration, including People Manager administration, P11D and pension services.
2. Review current processes and identify enhancements with support from the Team Leader and wider team members.
3. Improve the People Manager experience for users, aiming to provide a premium service.
4. Enhance Gender Pay Gap reporting for clients, incorporating technological improvements.
5. Provide operational support to Payroll and HR Consultancy teams.
6. Assist with HR administration tasks related to People Manager, including data entry and electronic file updates.
7. Support implementation and training for new and existing People Manager clients.
8. Assist HR Consultants with HR and Payroll client administration.
9. Draft gender pay gap calculations for clients using Payrite, Inpay, and manual methods.
10. Respond to client inquiries efficiently within agreed timescales.
11. Identify potential improvements to service offerings for HR and Payroll clients.

About the ideal candidate

The ideal candidate will have strong administration or operations experience, preferably within payroll and/or HR teams, with a passion for process review and improvement. Strong numerical skills and proficiency in MS Office, especially Excel, are essential. Experience with P11D and cyclical HR/payroll tasks is advantageous. Experience in professional services or high-volume outsourced environments is desirable but not essential.

Essential competencies:

• High proficiency in Microsoft Excel, Word, and PowerPoint.
• Good numeracy skills.
• Confidence and professionalism, with approachability.
• Resilience and strong attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently, often remotely, without daily face-to-face management.
• Strong organizational and prioritization skills to meet deadlines.
• Flexibility, adaptability, and problem-solving skills.
• Discretion and confidentiality.
• Ability to review and improve services and processes, promoting efficiencies and digital transformation.

Desirable experience:

• HR and/or Payroll/HRIS experience.

Note: This job description reflects current role requirements. Duties and responsibilities may change and will be reviewed in consultation with the individual.