Pay and Benefits Coordinator

Torus Group; Warrington; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Torus Group is seeking a Pay and Benefits Coordinator to join our People Services team on a fixed-term contract until November 2027. You will support pay, pensions, benefits and related processes, delivering a high-quality service to colleagues across the Group.

The role requires experience in payroll or benefits, strong attention to detail and excellent stakeholder communication. Hybrid working with Liverpool Mondays and Warrington Bank Park Wednesdays/Fridays is in place.

Qualifications

• Experience in reward and benefits, payroll or pensions with a strong customer focus.
• Experience delivering administrative services within a busy People Services/HR/payroll environment.
• A payroll, pensions, reward or benefits qualification or equivalent experience would be advantageous.
• Excellent attention to detail and ability to maintain confidential information.
• Strong communication and relationship-building skills with stakeholders.
• Good IT skills and ability to learn new systems and technologies.
• Proactive approach and ability to identify process improvements.
• Ability to prioritise workloads and meet deadlines in a fast-paced environment.

Responsibilities

• Deliver a high-quality, customer-focused reward, wellbeing and benefits service to colleagues across the Group, including pay and pensions.
• Promote and support the Group's reward, wellbeing and benefits offerings and help colleagues access support.
• Process and maintain reward, benefits, payroll and pension information accurately to ensure timely salary payments.
• Assist with administration of pension schemes, employee benefits, mileage claims, new starters, leavers, holiday trading and other changes.
• Act as a first point of contact for colleagues and managers, resolving enquiries promptly and professionally.
• Maintain accurate records and People Services systems with confidentiality and data integrity.
• Build relationships with colleagues, managers and external stakeholders to support efficient service delivery.
• Support audits, reporting and year-end payroll and pension activities as required.
• Assist with reviewing and improving reward, wellbeing, benefits, payroll and pension processes.
• Support equality, diversity and inclusion and ensure safeguarding and health and safety policies are followed.

Skills

Customer focus

Attention to detail

Communication skills

Stakeholder management

IT literacy

Education

GCSE Maths & English

Tools

Payroll systems

Job description

We're looking for a Pay and Benefits Coordinator to join our People Services team on a fixed-term contract until November 2027. This is an excellent opportunity for someone with experience in payroll, pensions, reward or employee benefits to develop their skills within a busy and supportive team while helping deliver an outstanding service to colleagues across Torus.

Working arrangements:

We offer a hybrid approach to working, with attendance required at our Liverpool City Centre office on Mondays and our Warrington Bank Park office on Wednesdays and Fridays.

What you'll be doing:

• Deliver a high-quality, customer-focused reward, wellbeing and benefits service, including pay and pensions, to colleagues across the Group.
• Promote and support the Group's reward, wellbeing and benefits offer, helping colleagues understand and access the support available to them.
• Process and maintain reward, benefits, payroll and pension information accurately, ensuring records are up to date and colleagues are paid correctly and on time.
• Support the administration of pension schemes, employee benefits, mileage claims, new starters, leavers, holiday trading and other contractual changes.
• Act as a first point of contact for colleagues and managers, investigating and resolving reward, benefits, payroll and pension queries promptly and professionally.
• Maintain accurate records and People Services systems, ensuring compliance, confidentiality and data integrity at all times.
• Build effective working relationships with colleagues, managers and external stakeholders to support the delivery of an efficient and people-focused service.
• Support audits, investigations, reporting requirements and year-end payroll and pension activities where required.
• Assist with reviewing and improving reward, wellbeing, benefits, payroll and pension processes, identifying opportunities to enhance efficiency and service delivery.
• Support the promotion of equality, diversity and inclusion, while ensuring safeguarding, health and safety, and organisational policies are adhered to.

What we're looking for:

• Experience working in a reward and benefits, payroll or pensions role with a strong customer focus.
• Experience supporting the delivery of administrative services within a busy People Services, HR or payroll environment.
• A relevant payroll, pensions, reward or benefits qualification, or equivalent experience, would be advantageous.
• Excellent attention to detail and the ability to maintain accurate records and confidential information.
• Strong communication and relationship-building skills, with the ability to work effectively with a range of stakeholders.
• Good IT skills and confidence using and learning new systems and technologies.
• A proactive approach, with the confidence to question processes and identify opportunities for improvement.
• The ability to prioritise workloads, meet deadlines and adapt in a fast-paced environment.
• A collaborative, inclusive and customer-focused approach to work.
• The ability to attend our Liverpool and Warrington office locations on the required working days. A full driving licence and access to your own vehicle would be advantageous.
• GCSE Maths and English (Level 4/C or equivalent).

Shortlisted candidates will be invited to attend an in-person, competency-based interview at our Liverpool City Centre office, week commencing 5th October 2026.

Additional Information:

• Right to work verification.
• Qualification certificate check (where applicable).
• Two satisfactory references.
• DBS check if applicable (Standard/Enhanced).
• Completion of all new starter documentation, including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.