Patient Triage Advisor

InHealth Group; Middlewich; On-site; GBP 21,000 - 23,000; Full time

Job summary

InHealth Group in Middlewich is actively recruiting a Patient Triage Advisor for the Lung Cancer Screening service. You will be the first point of contact for patients booking life-saving appointments, handling calls and triage while delivering compassionate support.

Location is Universal House, Erf Way, Middlewich. This full-time role includes varied shifts, with one Saturday per month, in a fast-paced, patient-focused team dedicated to NHS-aligned care.

Qualifications

• Experience in a customer or patient-facing role.
• Strong communication and organisational skills.
• Understanding of patient confidentiality and data protection (GDPR).
• Comfortable working with internal systems and quality assurance processes.
• Confident handling queries with empathy and professionalism.

Responsibilities

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs.
• Complete telephone triage consultations to assess eligibility.
• Maintain accurate patient records and data for reporting.
• Escalate issues and ensure follow-up appointments meet NHS guidelines.
• Deliver excellent service while supporting patients from a wide range of backgrounds.

Skills

Customer focus

Communication

GDPR

Data accuracy

Empathy

Job description

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment.

Main duties of the job

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

Job summary

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast-paced, supportive environment.

Main duties of the job

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

What were looking for:

• Experience in a customer or patient-facing role
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.

Read more about us here: Who We Are - InHealth Group

Job description

Job responsibilities

Patient Triage Advisor Lung Cancer Screening

Location: Universal House, Erf Way, Middlewich Please note: The nearest bus stop is around one mile away, so having access to a car, whether by driving yourself or arranging regular lifts, will make travelling to the office easier.

Hours: Full-time | 8hour shifts between 8am8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month.

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking lifesaving appointments. This is a rewarding opportunity where you can make a real difference in peoples lives while working in a fast-paced and supportive environment.

What you'll do:

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow-up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from a wide range of backgrounds

What were looking for:

• Experience in a customer or patient-facing role (this is a predominantly phone-based position)
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism
• Previous contact centre experience is desirable but not essential

Person Specification

Qualifications

Essential

• Please see Job Description

Desirable

• Please see Job Description

Experience

Essential

• Please see Job Description

Desirable

• Please see Job Description

Additional Criteria

Essential

• Please see Job Description

Desirable

• Please see Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

InHealth Group

Address

Universal House, Erf Way

Middlewich

CW100QJ

United Kingdom

Employer's website

https://www.inhealthgroup.com/ (Opens in a new tab)