ED Patient Co Ordinator

Transformation Unit; Kettering; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Kettering General Hospital NHS Foundation Trust is seeking a Band 3 Patient Co-ordinator to join the Emergency Department. This part-time role (24 hours per week) involves shifts across days, nights, evenings and weekends, with training provided and a strong emphasis on teamwork and patient care.

The successful candidate will have GCSEs and preferably NVQ3 in Health and Social Care or hospital experience, good communication, and the ability to work under pressure in a busy department.

Qualifications

• Good standard of education to GCSE level or equivalent, including numeracy and literacy.
• NVQ Level 3 in Health and Social Care or relevant hospital experience.

Responsibilities

• Update Careflow so that the system accurately shows the position of the Department.
• Track patients through the Department and remove patients from the computer system in a timely manner.
• Communicate with all levels of hospital staff , outside agencies and members of the public in a professional and effective manner

Skills

GCSE level education

NVQ Level 3 Health and Social Care

Experience in hospital environment

Knowledge of GDPR

Experience in Emergency Department

Team working

Communication skills

Ability to work under pressure

Education

GCSE level or equivalent

NVQ Level 3 in Health and Social Care

Tools

Medway system

Job description

Main area A&E, Medicine Grade Band 3 Contract Permanent Hours Part time - 24 hours per week (varying including nights and weekends) Job ref 264-8334296-MED

Employer Kettering General Hospital NHS Foundation Trust Employer type NHS Site University Hospitals of Northamptonshire Town Kettering Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 18/11/2026 23:59 Interview date 30/11/2026

Band 3

Job overview

An opportunity has arisen for a position within the Emergency Department ( ED) as a Patient Co Ordinator joining our supportive and friendly team. This vacancy will involve working a shift pattern covering a variety of shifts to include days, nights, evenings and weekends. We are looking for an individual who is flexible and has excellent interpersonal skills with the ability to work under pressure in an extremely busy department and consistently work to a high standard of efficiency. Previous ED experience is not essential as full training will be given.

Main duties of the job

The Post Holder is responsible for updating Careflow so that the system accurately shows the position of the Department .

Track patients through the Department and remove patients from the computer system in a timely manner.

Communicate with all levels of hospital staff , outside agencies and members of the public in a professional and effective manner

Working for our organisation

We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.

University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.

Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Person specification

qualifications

• good standard of education to GCSE level or equivalent including numeracy and literacy skills
• NVQ level 3 in Health and Social Care or relevant hospital experience

knowledge and experience

• experience of team working
• knowledge of administrative procedures
• knowledge of GDPR (data protection) and how to apply
• experience of working in Emergency Dept
• good working knowledge of hospital systems including Medway

skills

• demonstrate ability to use own initiative
• able to work under pressure
• able to communicate effectively with colleagues, service users and their families/carers
• able to elevate issues of concern to senior members of staff

Applications will be transferred to TRAC system, by completing an application your are giving authorisation for the transfer of your data.

Correspondence regarding your application will be sent to you via a TRAC system account.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

We welcome applications from members of our black and minority ethnic (BME) communities, especially in relation to senior posts within at KGH.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

Appointments will be made on merit.

In submitting an application form, you authorise Kettering General Hospital (KGH) NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training record.

If you need to have a Disclosure Barring Service (DBS) check, as a requirement of the role, you will be required to repay the cost of obtaining a DBS check (£49.50) and this amount will be reclaimed from your first salary. From 1st February 2019 all new starters to the Trust are required to join the DBS update service as per Trust DBS Re-checking Policy which has an annual cost of £16. New employees who do not join the update service will be required to pay £49.50 for a new DBS check in 3 years time.

Please note that news starters with KGH are subject to a six month probationary period.

Please ensure that the information you provide on your application form is correct, accurate and that nothing has been omitted. Any information that is stated in your application form in relation to qualifications/training courses/work/education experience/references must be able to be evidenced. Failure to do so may result if your offer being withdrawn.

"Safeguarding is everyone's business. KGH considers Safeguarding a priority amongst its citizen's and a key value for all employed to the service."

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Sharon Monteath or Charlotte Reynolds
Job title ED Admin Lead
Email address [e-mail]
Telephone number 01536 492439
Additional information
To discuss this vacancy please contact Sharon Monteath or Charlotte Reynolds on 01536 492439