Patient Support Manager - Outpatient & Imaging

RITZYROCKS; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Patient Support Manager to lead their Front of House team. This role offers the chance to oversee a multi-functional team, ensuring high-quality patient experiences while managing outpatient and imaging appointments. You will be responsible for developing KPIs, driving team performance, and fostering relationships with stakeholders. Join a prestigious hospital known for its commitment to personalized care and enjoy a competitive salary along with comprehensive benefits. If you are passionate about healthcare and have a proven track record in management, this is the perfect opportunity for you.

Benefits

Pension Scheme

Private Medical Healthcare

33 Days Leave

Travel Loan

Retail Discounts

Career Development Opportunities

Qualifications

• Proven management experience in target-driven administrative settings.
• Strong leadership skills with the ability to motivate large teams.

Responsibilities

• Manage departmental budgets and develop strategies to increase revenue.
• Lead and develop a high-performance team of receptionists and administrators.

Skills

Management Experience

Healthcare Experience

Change Management

Leadership Skills

Relationship Building

Operational Process Development

Job description

Join to apply for the Patient Support Manager - Outpatient & Imaging role at RITZYROCKS

We have an exciting opportunity for a Patient Support Manager to join our Front of House team at The London Clinic, based in London (W1G 6BW). We offer a competitive salary and comprehensive benefits.

About The London Clinic

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities around Harley Street. We employ approximately 1350 staff dedicated to providing expert, personalized care across a range of medical and surgical services, including cancer treatments. Our culture values support, warmth, and the core principles of 'We go further', 'We work as one', and 'We personalize care.'

Job Overview

The Patient Support Manager oversees a multi-functional administration and reception team, managing outpatient & imaging appointments while ensuring high-quality patient and customer experiences. Responsibilities include managing service levels, developing KPIs, and driving team motivation and performance.

Key Responsibilities

1. Manage departmental budgets and develop strategies to increase revenue.
2. Lead and develop a high-performance team of receptionists and administrators, including direct management of Patient Support Leads.
3. Motivate staff to achieve revenue targets through sales, pricing, and service delivery.
4. Ensure team training and development, oversee recruitment, induction, and ongoing training activities.
5. Coordinate team shifts and resource scheduling with Patient Support Leads.
6. Maintain relationships with consultants, secretaries, and stakeholders to ensure seamless service delivery.
7. Collaborate with various departments to enhance patient and consultant pathways.
8. Set and monitor performance targets, conduct appraisals, and provide coaching and feedback.
9. Implement performance measures for reporting and quality assurance.

Skills & Experience

1. Proven management experience in target-driven administrative settings.
2. Healthcare or medical environment experience is desirable.
3. Experience in change management, training development, and KPI implementation.
4. Strong leadership skills with the ability to motivate large teams.
5. Excellent relationship-building skills with internal and external stakeholders.
6. Operational process development and monitoring expertise.

Additional Information

• Job Type: Permanent, Full Time
• Shift: 37.5 hours/week, Monday to Friday
• Location: 1 Park Square West, London, NW1 4LJ, with travel across Harley Street and Devonshire Place
• Benefits: Pension scheme, Private Medical Healthcare, 33 days leave, travel loan, retail discounts, career development opportunities

Application Details

Applications close Thursday, 15th May. Interviews are scheduled for the week commencing 19th May.