Patient Success Coordinator

Vantive; Northampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

Vantive in Northampton is seeking a Customer Success Coordinator to be the first point of contact for home patients. This 100% office-based role operates Monday to Friday with rotating shifts across 07:00–18:00 (Mon-Thu) and 07:00–17:00 (Fri).

The role focuses on processing orders, resolving queries, and maintaining strong cross-department relationships to ensure timely product distribution and a high standard of customer care.

Qualifications

• GCSE level standard required.
• Proven ability to manage high workload.
• Excellent communication and problem-solving skills.

Responsibilities

• Process customer orders for home patients.
• Handle customer queries and complaints to achieve win-win outcomes.
• Coordinate with other departments to support product distribution.
• Enhance the reputation of customer services and promote the Vantive image.
• Contribute feedback to improve the department.

Skills

Organized

Prioritization

Tenacious

Decision making

Attention to detail

Team player

Telephone manner

Proactive/reactive

Customer service

Can-do attitude

Education

GCSE Level standard

Tools

Siebel

Job description

Vantive in Northampton is seeking a Customer Success Coordinator to be the first point of contact for home patients. This 100% office-based role operates Monday to Friday with rotating shifts across 07:00–18:00 (Mon-Thu) and 07:00–17:00 (Fri).

The role focuses on processing orders, resolving queries, and maintaining strong cross-department relationships to ensure timely product distribution and a high standard of customer care.