Patient Services Team Leader - Gastroenterology

Northern Lincolnshire and Goole NHS Foundation Trust; Grimsby; On-site; GBP 28,000 - 31,000; Part time

Job summary

Northern Lincolnshire and Goole NHS Foundation Trust is seeking a skilled Patient Services Team Leader for Gastroenterology. The role supports the Gastroenterology Specialty Admin Team across DPOW and SGH, ensuring efficient, patient-focused administration and adherence to SOPs.

You will lead staff, monitor performance, and drive service development while maintaining high standards of customer care and pathway management across cross-site services in Grimsby and Scunthorpe.

Qualifications

• Experience in IT/patient data systems and Microsoft Office
• Understanding of patient priorities and KPIs/targets
• Supervisory/leadership experience

Responsibilities

• Oversee staff management and team performance
• Monitor clinic and theatre utilisation and scheduling
• Develop and implement service improvements
• Communicate with stakeholders and ensure patient‑focused pathways
• Provide regular performance updates and escalate issues when needed
• Support flexible working arrangements to improve wellbeing and recruitment

Skills

Staff management

Team productivity

Staff development

Pathway supervision

Clinic & theatre utilisation

Pathway tracking

Communications/Customer care

Service development

Education

RSA III typing or equivalent administration experience

NVQ Level 3 in Business Administration/Customer Care

GCSE or equivalent in English and Maths

Educated to A-level

Job description

Northern Lincolnshire and Goole NHS Foundation Trust

Patient Services Team Leader - Gastroenterology

The closing date is 15 November 2026

The Specialty Administration Team Leader will provide support, leadership and expert knowledge to the Gastroenterology Specialty Admin Team within Patient Services across DPOW & SGH.

The Team Leader will oversee all administrative and clerical processes to enable a high quality, effective and patient focused service is delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets.

The team leader will be responsible for providing regular updates on performance, utilisation and the escalation of issues which hinder the delivery of a smooth patient pathway.

Main duties of the job

• Staff Management
• Team Productivity
• Staff Development
• Pathway Supervision
• Clinic & Theatre Utilisation
• Pathway Tracking
• Communications/Customer Care
• Service Development

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.

AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.

Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.

Person Specification

Education and Qualifications

• RSA III typing or equivalent administration experience
• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent in English and Maths, grades A-C
• Educated to A-level

Occupational Experience

• Experience of using full range of IT/Patient data systems/Microsoft office
• Understanding of patient priorities and key performance indicators/targets
• Supervisory/Leadership experience

Customer Care

• Education/Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Cross site working - Scunthorpe and Grimsby.

£28,392 to £31,157 a yearper annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

208-DFEA25-26-1

Job locations

Cross site working - Scunthorpe and Grimsby.