Patient Services & Records Coordinator

Meridian Business Support; Harlow; On-site; GBP 15,000 - 22,000; Full time

Job summary

Meridian Business Support is recruiting a Patient Administrator in Harlow. The role involves handling patient and professional queries, managing medication deliveries, and updating patient records on the clinical system.

You will communicate clearly and empathetically while ensuring GDPR and NHS guidelines are followed. The role is an ongoing temporary assignment with an immediate start, Monday–Friday 09:00–17:00.

Qualifications

• Strong communication with patients, carers and healthcare professionals.
• Excellent attention to detail and accuracy in records.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Handle incoming and outgoing queries from patients and healthcare professionals.
• Schedule, amend, and confirm deliveries in line with service protocols.
• Update patient records accurately on the clinical system.
• Triage and prioritise queries, escalating complex issues as needed.
• Provide clear guidance on services and next steps to patients.
• Maintain confidentiality and comply with data protection regulations.
• Follow scripts and protocols to ensure consistent, high-quality service.
• Support service improvement by identifying recurring issues.

Skills

Empathetic communication

Attention to detail

Calm under pressure

Listening skills

Problem solving

Tools

Clinical system

Job description

Meridian Business Support is recruiting a Patient Administrator in Harlow. The role involves handling patient and professional queries, managing medication deliveries, and updating patient records on the clinical system.

You will communicate clearly and empathetically while ensuring GDPR and NHS guidelines are followed. The role is an ongoing temporary assignment with an immediate start, Monday–Friday 09:00–17:00.