Patient Services - Receptionist

GenesisCare UK; Cromwell CP; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join GenesisCare UK as a Patient Services Receptionist where you will provide exceptional patient care and administrative support in a vibrant healthcare setting. Your role will include greeting patients, managing reception duties, and ensuring a positive experience for all visitors at our state-of-the-art cancer care facility. This is a fantastic opportunity to contribute to patient well-being and work within a supportive team.

Benefits

25 days annual leave plus bank holidays

Private medical and dental coverage

Competitive pension scheme

Employee well-being community access

Retail discounts

Qualifications

• Experience in a busy reception area.
• Strong relationship-building skills.
• Evidence of effective staff liaison.

Responsibilities

• Meet and greet patients, staff, and visitors.
• Maintain accurate patient records.
• Queue patients into MOSAIQ.

Skills

Communication

Customer service

Empathy

Relationship building

Tools

MS Office

Job description

Join to apply for the Patient Services - Receptionist role at GenesisCare UK

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Join to apply for the Patient Services - Receptionist role at GenesisCare UK

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Are you ready to embark on an exciting journey as a Patient Services Receptionist at our state-of-the-art cancer care centre located in Kensington, London? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

The Role

As a Patient Services Receptionist with us, you'll play a pivotal role in providing excellent patient care to patients, efficient and professional receptionist duties and general administrative support as and when required. This is your opportunity to make a meaningful impact and develop your career.

What You'll Do

• Meet and greet patients, staff, doctors and visitors
• Cover reception and participate in all reception duties
• Ensure all patients experience the highest levels of service at all times
• Patient liaison in waiting area – completion of paperwork, signposting, communication of delays, taxi service etc
• Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
• Actively queue patients into MOSAIQ upon arrival to support wait time tracking
  
  

What You'll Have

Experience and skills:

• Experience of looking after a busy reception area
• Have excellent communication skills
• Experience in a customer focused environment
• Evidence of effective staff liaison and co-operative working
• Evidence of an empathetic approach to patients and or customers
• Experience with resolving complaints satisfactorily
• Strong relationship building skills
• Experience within a diverse range of administrative roles
  
  

Qualifications And Knowledge

• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector preferred, not essential
  
  

Why Choose GenesisCare

Discover what's in store for you when you join the GenesisCare UK team:

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.
  
  

Who We Are

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

GenesisCare is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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