IT Support Engineer

One Stop Healthcare; Hemel Hempstead; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Contributory pension

Life Insurance

Private Medical Insurance

Eye Care

Cycle to Work

Employee Assistance

Discount at One Stop Healthcare

Cinema Tickets discount

On-site parking

Job summary

One Stop Healthcare in Hemel Hempstead is seeking an IT Support Engineer to join the IT team on a full-time, permanent basis. You will work 11:00 AM - 7:00 PM, providing 1st line support for IT and network infrastructure, and collaborating with suppliers and software vendors.

The role focuses on delivering a high level of customer service within a private healthcare setting, with opportunities to participate in projects and grow with the company.

Qualifications

• GCSE English and Maths completed or equivalent.
• Any degree level qualification or relevant IT experience.
• Excellent communication and a team player.

Responsibilities

• Provide 1st line IT and network support to users.
• Coordinate work with IT suppliers and software vendors.
• Maintain high level of customer service in private healthcare.
• Participate in IT projects across the business.
• Support new graduates with training where required.

Skills

GCSE English

Communication

Team player

Education

Any degree level qualification

Job description

We have an exciting opportunity for an IT Support Engineer to join our IT team based in Hemel Hempstead. You will join us on a full-time, permanent basis, working 1100AM - 0700PM and in return, you will receive a competitive salary plus benefits.

About Us

At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.

What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.

Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare - 7 days a week, 365 days a year.

About The Role

Your responsibilities will include:

The IT Support Engineer will be the primary professional responsible for providing 1st line support of the company IT & network infrastructure, associated applications, hardware, and user-base.

The role comprises of supporting the company user base with day-to-day issues and requests and being the key person to work alongside and coordinate work with current IT suppliers and software vendors.

This is a technical support role requiring basic IT understanding and an appetite to provide a high level of customer service throughout a private healthcare setting.

There will also be opportunities to participate and undertake tasks in projects throughout the business.

We welcome applications from new graduates and candidates who may not have all the relevant experience or requirements detailed in the person specification and job description. We are looking for someone who is proactive, eager to learn and aligned with our values. Full training and support will be provided to the successful candidate where required.

About You

The ideal candidate will have the following skills and experience:

• Good standard of general education with GCSE (or equivalent) including English and Mathematics.
• Any Degree level qualification or relevant industry experience with an interest in persuing a career in IT
• Excellent communication skills and a team player

For full details, please refer to the job description and person specification attached.

Benefits We Offer

We are dedicated to making a positive impact on the lives of those around us - for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.

We recognise that what’s important in work goes far beyond pay - including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package.

We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.

• 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave
• Contributory pension scheme
• Life Insurance
• Private Medical Insurance (upon completion of probationary period)
• Contribution towards Eye Care
• Cycle to Work Scheme
• Employee Assistance
• One Stop Healthcare Discount
• Discounted Cinema Tickets
• Free on-site parking

Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.

Please note - this role does not qualify for Certificate of Sponsorship.

The closing date for applications is 14 September 2026 however, please note that we may close the advert earlier if there is a significant number of applications.