Patient Services Admin – Remote & Flexible

Allscreens Nationwide Ltd; Knowsley; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Mersey Care NHS Foundation Trust is inviting applications for the Receptionist/Administration Assistant within the SPC Contact Centre. This role involves handling a high volume of calls from patients, carers and healthcare professionals and providing accurate information and administrative support.

The position offers a mix of on-site work with remote working after training, and requires teamwork to maintain service performance while safeguarding patient confidentiality.

Responsibilities

• Handling a high volume of incoming calls from patients, carers and healthcare professionals
• Providing clear and accurate information in response to enquiries
• Recording and updating patient information on Trust systems
• Processing referrals and requests for community services
• Ensuring calls are handled efficiently and in line with service standards
• Managing calls and prioritising tasks within a busy contact centre environment
• Escalating calls or queries where appropriate to clinical teams or senior staff
• Completing administrative tasks linked to patient referrals and service coordination
• Maintaining accurate records while adhering to confidentiality and information governance standards
• Working as part of a team to maintain service performance and support operational targets

Job description

Mersey Care NHS Foundation Trust is inviting applications for the Receptionist/Administration Assistant within the SPC Contact Centre. This role involves handling a high volume of calls from patients, carers and healthcare professionals and providing accurate information and administrative support.

The position offers a mix of on-site work with remote working after training, and requires teamwork to maintain service performance while safeguarding patient confidentiality.