Patient Safety Support Officer | Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside & Glossop NHS FT; Ashton-under-Lyne; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

NHS Pension Scheme

Flexible working

Annual leave 27–33 days

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is recruiting a Patient Safety Support Officer to help manage incident reporting and learning within the Corporate Nursing and Integrated Governance Team.

The role provides administrative support to the Patient Safety Team, handles confidential information, organises meetings, minutes, and supports staff with training needs while ensuring timely, accurate delivery of tasks.

Responsibilities

• Communicate with staff from other departments, external clients, patients and families regarding routine and complex information, including confidential data.
• Provide administrative support to the Patient Safety Team within set timescales and to a high standard of accuracy and presentation (typing letters, meeting notes, reports).
• Develop and maintain efficient office systems including electronic filing.
• Organise meetings (room bookings, minutes/notes) and provide support for those meetings.
• Support staff queries, escalate or delegate as appropriate, and assist with staff training needs.
• Assist with external reporting to Learn from Patient Safety Events (LFPSE).
• Highlight potential serious incidents to the Patient Safety Team as required.
• Perform system maintenance as required.

Job description

Patient Safety Support Officer | Tameside and Glossop Integrated Care NHS Foundation Trust

Patient Safety Support Officer - 37.5 - 12 months

The post holder will be expected to support the incident and serious incident elements of the work of the Corporate Nursing and Integrated Governance Team, ensuring there is robust application of Trust governance processes, policies and procedures.

The main purpose of this role is to provide support for the organisation in the delivery of robust incident management process, learning from incident and the patient safety Incident response Framework by:

• Facilitating the incident reporting and management process
• Supporting the delivery of serious incident investigation process
• Supporting the wider work of the patient safety team

Main duties of the job

ToCommunicate with a range of contact’s e.g. staff from other departments, external clients, patients and their families, concerning both routine and complex information, some of which may be confidential.

ToProvide administrative support to the Patient Safety Team within set timescales and to a high standard of accuracy and presentation that will include

• Typing documents - letters, meeting notes, reports
• Processing correspondence, messages and emails - including emails from external organisations - ensuring incoming mail dealt with appropriately and forwarding of items requiring management attention
• Developing and maintaining effective and efficient office systems including electronic filing
• Organising meetings as requested and providing administrative support for those meetings e.g. room bookings, taking minutes/meeting notes
• Providing support to staff users to ensure all queries are actioned, escalated or delegated as appropriate
• Support with training needs for all staff users
• Assisting with the external reporting to LFPSE (Learn from Patient Safety Events) reporting system
• Highlighting potential serious incidents with the Patient Safety Team as required
• System maintenance as required

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.

The person specification below is not the full personspecification, butoutlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunatelynot eligible for visa sponsorshipunder the UK Skilled Worker visa route. This is due to the position not meeting theminimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

This advert closes on Wednesday 21 Oct 2026