Patient Safety Learning and Response Lead (Insight and Involvement)

NHS; Manchester; On-site; GBP 53,000 - 61,000; Full time

Job summary

A leading NHS Trust is seeking a Patient Safety Learning Response Lead to enhance its safety incident management framework. This role involves coordinating patient safety investigations, engaging with stakeholders, and utilizing data insights to drive improvements in patient safety across the Trust, making a vital impact on healthcare quality and patient outcomes.

Benefits

Continuous professional development

Employee assistance program

Qualifications

• Extensive experience in NHS or similar healthcare organization.
• Proficient in conducting patient safety investigations.
• Demonstrated understanding of safety management.

Responsibilities

• Lead and coordinate Patient Safety Incident Investigations.
• Ensure effective integration of patient safety data.
• Engage sensitively with affected parties.

Skills

Analytical skills

Problem solving

Communication

Compassionate engagement

Education

Educated to Masters level or equivalent

Completion of the national Patient Safety Syllabus levels 1&2

Job description

Job summary

The Patient Safety Learning Response Lead (Insight and Involvement) is a central role in the Trust's implementation of the Patient Safety Incident Response Framework (PSIRF), and supports multiple elements of our safety management system, including supporting patient safety oversight and insight, analysing and integrating multiple sources of patient safety intelligence, and supporting the recruitment, support and development of Patient Safety Partners across the Trust.

The Patient Safety Learning Response Lead (Insight and Involvement), as part of the Learning Response Lead team, will be responsible for leading and coordinating all Patient Safety Incident Investigations (PISIIs) across the Trust in line with the expectations of PSIRF, engaging with a range of stakeholders to identify opportunities for learning using recognised tools encompassing principles of human factors and ergonomics, systems engineering, psychology, and investigation best practice as required. A high level of sensitive and compassionate engagement with patients, families, staff, and others affected by incidents is expected of this role.

Main duties of the job

Responsible for management of the Trust Safety Oversight System, ensuring intelligence including horizon scanning, active surveillance and other data is integrated and presented effectively. Analysing data from multiple sources, understanding complex interactions and ensuring robust conclusions are drawn and shared with a range of stakeholders with different levels of understanding

Responsible for supporting areas of patient safety profiling, where risk has been identified or in support of Trust-wide priorities.

Using in depth knowledge of patient safety data analysis, including an understanding of human factors approaches, to support the development of a range of system reliability measures to support effective reporting and escalation of emergent safety concerns.

Use highly specialist knowledge to be professionally responsible and accountable for own caseload of concurrent systems-focussed, high quality, Patient Safety Incident Investigations (PSIIs) in line with national guidance incorporating best practice identified as part of the implementation of PSIRF nationally, working autonomously in leading the delivery of timely and effective investigation reports

Working with the Patient Involvement Team to inform the design and implementation of a network of Patient Safety Partner roles across the Trust, including access to relevant training and support, links into peer networks and the network of staff Patient Safety Specialists at MFT

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Details Date posted

10 June 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

349-COR-7192766-RL4

Job locations

Oxford Road Campus

Manchester

M13 9WL

Job description Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Were looking forward to hearing from you!

Job description Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Were looking forward to hearing from you!

Person Specification Qualifications Essential

• Clinical background or evidence of a substantial understanding of safety management and healthcare/ clinical issues
• Educated to Masters level OR equivalent level of experience of working at a senior level in specialist area (e.g., healthcare, patient safety, human factors, incident investigation, industrial safety management)
• Evidence of continuing professional development.
• Have completed the national Patient Safety Syllabus levels 1&2
• Completion of relevant patient safety incident investigation training (e.g. Healthcare Safety Investigation Branch Level 2/3 patient safety investigation training or equivalent).
• Recent training on systems approaches to learning from patient safety incidents
• Evidence of recent relevant continuous professional development

Desirable

• Evidence of undertaking or have completed level 3 and/or 4 of the national Patient Safety Syllabus

Experience Essential

• Extensive experience of working within an NHS or similar health care organisation patient safety or safety management/ improvement environment
• Experience of completion of effective safety investigations that meet the patient safety incident response standards set out in the national Patient Safety Incident Response Framework for England
• Experience of using human factors and systems-based approaches to understanding and analysing patient safety improvement opportunities
• Experience working with multidisciplinary teams at senior level
• Experience of working within statutory guidance and requirements.
• Experience in engaging compassionately and effectively with those affected by safety incidents and supporting a just and restorative incident response

Desirable

• Experience of working at a senior level in the NHS
• Working experience of Ulysses
• Working experience of using electronic patient records to develop chronologies

Skills, Abilities and Knowledge Essential

• Effective problem solving, decision making and analytical skills
• Able to prioritise and meet deadlines, working in an organised way with excellent time management skills
• Knowledge of work in complex environments and a human factors/ergonomics approach to safety and improvement
• Ability to effectively analyse, interpret and synthesise complex information, distilling key messages and themes and presenting issues and options to senior audiences
• Excellent written communication skills, with the ability to communicate complex and sensitive information to a wide range on audiences
• Ability to form robust conclusions in line with the expectations of the Patient Safety Incident Response Framework that can be used to support and drive improvement
• Ability to motivate, empower and facilitate teams from different professional disciplines to be proactive when involved in patient safety incident investigations
• Ability to engage compassionately with staff, patient and families in often distressing circumstances
• Able to maintain high standards of diplomacy and confidentiality
• Proven ability to hold others to account in ensuring they deliver their targets and deal effectively with performance
• Ability to produce logical, well written, clear, highquality investigation reports suitable for consumption by a range of audiences, including patients and families
• Proficient computer literacy skills and experience of using computer databases and spread sheet applications
• High level of presentational skills

Desirable

• Demonstrable understanding of the NHS regulatory and compliance frameworks under which NHS Trusts operate
• Knowledge of the key components of quality governance

Person Specification Qualifications Essential

• Clinical background or evidence of a substantial understanding of safety management and healthcare/ clinical issues
• Educated to Masters level OR equivalent level of experience of working at a senior level in specialist area (e.g., healthcare, patient safety, human factors, incident investigation, industrial safety management)
• Evidence of continuing professional development.
• Have completed the national Patient Safety Syllabus levels 1&2
• Completion of relevant patient safety incident investigation training (e.g. Healthcare Safety Investigation Branch Level 2/3 patient safety investigation training or equivalent).
• Recent training on systems approaches to learning from patient safety incidents
• Evidence of recent relevant continuous professional development

Desirable

• Evidence of undertaking or have completed level 3 and/or 4 of the national Patient Safety Syllabus

Experience Essential

• Extensive experience of working within an NHS or similar health care organisation patient safety or safety management/ improvement environment
• Experience of completion of effective safety investigations that meet the patient safety incident response standards set out in the national Patient Safety Incident Response Framework for England
• Experience of using human factors and systems-based approaches to understanding and analysing patient safety improvement opportunities
• Experience working with multidisciplinary teams at senior level
• Experience of working within statutory guidance and requirements.
• Experience in engaging compassionately and effectively with those affected by safety incidents and supporting a just and restorative incident response

Desirable

• Experience of working at a senior level in the NHS
• Working experience of Ulysses
• Working experience of using electronic patient records to develop chronologies

Skills, Abilities and Knowledge Essential

• Effective problem solving, decision making and analytical skills
• Able to prioritise and meet deadlines, working in an organised way with excellent time management skills
• Knowledge of work in complex environments and a human factors/ergonomics approach to safety and improvement
• Ability to effectively analyse, interpret and synthesise complex information, distilling key messages and themes and presenting issues and options to senior audiences
• Excellent written communication skills, with the ability to communicate complex and sensitive information to a wide range on audiences
• Ability to form robust conclusions in line with the expectations of the Patient Safety Incident Response Framework that can be used to support and drive improvement
• Ability to motivate, empower and facilitate teams from different professional disciplines to be proactive when involved in patient safety incident investigations
• Ability to engage compassionately with staff, patient and families in often distressing circumstances
• Able to maintain high standards of diplomacy and confidentiality
• Proven ability to hold others to account in ensuring they deliver their targets and deal effectively with performance
• Ability to produce logical, well written, clear, highquality investigation reports suitable for consumption by a range of audiences, including patients and families
• Proficient computer literacy skills and experience of using computer databases and spread sheet applications
• High level of presentational skills

Desirable

• Demonstrable understanding of the NHS regulatory and compliance frameworks under which NHS Trusts operate
• Knowledge of the key components of quality governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Manchester University NHS Foundation Trust

Address

Oxford Road Campus

Manchester

M13 9WL

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details Employer name

Manchester University NHS Foundation Trust

Address

Oxford Road Campus

Manchester

M13 9WL

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)