Patient Safety Facilitator

St Luke's Hospice Plymouth; Plymouth; On-site; GBP 28,000 - 40,000; Full time

Job summary

St Luke's Hospice Plymouth is seeking a Patient Safety Facilitator to join their Quality Team. This permanent position entails supporting patient safety initiatives and governance within the hospice, providing essential administrative functions to ensure compliance and quality care standards.

Benefits

Generous annual leave

Pension scheme

Health scheme for eye tests, dental care, and physiotherapy

24/7 access to GP and counseling services

Qualifications

• Experience in clinical governance and/or quality, safety, or service improvement.
• Strong administrative and data presentation skills.
• Ability to handle diverse workload.

Responsibilities

• Support application of Hospice Risk and Incident Management System.
• Act as contact for feedback and complaints.
• Produce governance and audit reports.

Skills

Administrative skills

IT systems understanding

Prioritization

Education

Experience in clinical governance or quality

Job description

St Luke’s has a vacancy for a Patient Safety Facilitator to join its Quality Team based at our Hospice in Turnchapel, Plymouth.

This is a permanent, 30-hour per week vacancy.

St Luke's

St Luke’s Hospice Plymouth is an independent charity providing specialist advice and support to people with progressive life-limiting illnesses in Plymouth, Southwest Devon and East Cornwall. We believe that everyone deserves quality end of life care, no matter where.

We work with our community, in partnership with others, to achieve dignity, comfort and choice for people affected by life-limiting illnesses through delivering and influencing exceptional care.

The Role

You will provide support to the quality team, working closely with the Associate Director of Quality & Patient Experience to undertake a variety of key administrative and support functions. The Patient Safety Facilitator will have a focus on patient safety and experience, compliance, complaints and audits, you will have strong administrative skills, a solid understanding of essential IT systems and an ability to prioritise a diverse workload.

Key Duties Will Include

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

• Support the application of the Hospice Risk and Incident Management System.
• Act as first point of contact for feedback and complaints.
• Support robust clinical governance and quality policies and procedures.
• Develop Systems and processes to ensure all governance can be evaluated accordingly.
• Work closely with CQC registered Manager.
• Support the administration of regular cyclical meetings.
• Synthesise and present various data.
• Produce regular governance, quality and audit reports.
  
  

Knowledge And Experience Required

• Experience of working in clinical governance and / or quality, safety or service improvement in a health and social care setting.
  
  

Equality and Diversity

We value and respect the diversity of our people and welcome applications irrespective of people's age, disability, gender identity and gender expression race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We understand that people perform better when they can be themselves and that by creating an environment that includes everyone, our staff will perform to their full potential.

We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

If you would like an informal chat about the role, please email in the first instance Frances Hannon, ‘Associate Director of Quality & Patient Experience’ on

St Luke’s are committed to equality of opportunity, to being fair and inclusive, and to being a place where everyone can bring their whole selves to work. We therefore particularly encourage applications from candidates who are likely to be underrepresented in St Luke’s workforce. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQ+ people.

Please note St Luke's Hospice Plymouth does not possess a license to sponsor individuals to work in the United Kingdom.

Closing Date: 23 March 2025

1st Interview Date: 31 March 2025 and 1 April 2025

2nd Interview Date: TBA

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Hello and thank you for checking out our current vacancy.

It’s worth setting up a or simply checking back in regularly because - as St Luke's continues to meet the demand of caring for more families - we're always evolving and new opportunities spring up, both clinical and non-clinical. One of them could be just what you're looking for!

We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. And that's just to name a few! It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.

As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access a GP, and counselling and practical information helplines, 24/7.

While working with our hospice is hugely rewarding, knowing you're helping us make such an important difference, we recognise it's work that can be challenging emotionally. That's why, when you join us, we'll be here to support you all the way.

Don't miss out on the opportunity to join our friendly, award-winning team – learn more about working life at St Luke’s on our dedicated .

PLACEHOLDER