Patient Progress Chaser - Community Recovery Service

South Warwickshire NHS Foundation Trust; Warwick; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity has arisen for a Patient Progress Chaser within the Community Recovery Service. The role focuses on supporting patients post-hospital admission, ensuring quality care and efficient patient flow. Ideal candidates will have excellent communication skills, a commitment to patient care, and the ability to work under pressure in a dynamic environment. Remote working is available, with office bases accessible in South Warwickshire.

Qualifications

• Dynamic and self-motivated individual required.
• Commitment to quality patient care is essential.
• Knowledge of local services and providers is important.

Responsibilities

• Support patient flow from hospital to home.
• Maintain accurate records and communicate progress with staff.
• Provide direct contact with patients and their families.

Skills

Excellent communication skills

Customer care

IT competency

Tools

EMIS

Lorenzo

DIGIT

Job description

Patient Progress Chaser - Community Recovery Service

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Patient Progress Chaser - Community Recovery Service

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An exciting opportunity has arisen for a new Progress Chaser role with the Community Recovery Service (CRS). We are looking for a dynamic and self-motivated individual to support our fast-paced service which delivers recovery and rehabilitation to those returning home following hospital admission.

As a national discharge frontrunner service in 2023, you will be part of a service that drives innovation and improvement. The service has developed over the 2 year pilot period, establishing itself as Warwickshire’s primary discharge service for people returning home with additional care and recovery needs.

You will support flow throughout the service delivery from referral to discharge, linking with a range of professionals including referring hospital teams, CRS colleagues (including Therapists, Care Providers and Administrators) and Adult Social Care.

Are you ready for a new challenge? Are you committed to facilitating quality patient care and supporting patients in having an efficient, safe and positive experience? Are you enthusiastic, driven and dependable, with good communication and can keep calm under pressure? Then Progress Chasing could be for you.

Remote working is available, with office bases available in South Warwickshire, North Warwickshire and Rugby if preferred. Days in the office may be required upon demand.

We look forward to welcoming you into our team.

The post holder will be instrumental in ensuring flow out of hospital and through the community service, maximising service capacity and utilisation. They will ensure that management plans for all patients on the service are enabled and enacted; facilitating timely and safe discharges from hospital to home, as well as appropriate flow through the CRS service and onward referrals where necessary.

The post holder will have direct contact with patients, their families and a range of internal and external members of staff involved in the patients pathway. The post holder will have excellent communication skills, to ensure that every contact counts, through a range of mediums and will demonstrate excellent customer care. They will have a sound knowledge of local services and providers.

The post holder will be responsible for maintaining accurate records and communicate progress or any problems with managerial or clinical staff as appropriate. They will be competent in the use of IT systems relevant to their department, such as EMIS, Lorenzo and DIGIT.

A key purpose of this role is to support the CRS service in the proactive management of safe and effective patient flow within the Trust. The post holder will work within defined procedures, linking with the staff to ensure robust and effective patient flow to support the delivery of effective patient care and prevent delays.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

For further details / informal visits contact: Name: Ryan Stocks Job title: Clinical & Operational Lead Email address: [e-mail] Telephone number: 07500764421

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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