Claims Consultant

AXA UK; Tamworth; Remote; GBP 27,000 - 35,000; Full time

Job summary

AXA UK is seeking a Claims Consultancy Handler to join their team. This role involves managing various aspects of motor claims, ensuring compliance with client procedures, and fostering relationships with clients. Candidates should have strong analytical skills and a willingness to learn across different claims areas. Experience with claims systems is beneficial but not essential, as training will be provided.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x salary

Income protection cover

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Emergency back-up family care

Qualifications

• Ability to investigate claims with moderate supervision.
• Good communication and reporting skills.
• Understanding of liability determinations.

Responsibilities

• Manage a portfolio of motor claims including assessment and negotiation.
• Review claims for accuracy in compliance with SOPs.
• Develop client relationships to ensure effective service.

Skills

Analytical skills

Rapport building

Negotiation

Education

Cert Cii / Dip Cii

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Claims Consultancy Handler - Remote Opportunity

The role will initially involve dealing with all aspects of motor claims from, Accidental Damage, Third-Party Repairs, Indemnity Recoveries, Liability Disputes, Credit Hire, Personal Injury and FOS Complaints.We believe that every candidate brings something special. So, even if you don’t have experience in all aspects, we would still encourage you to apply.

You will be working for our specialist clients initially within the motor claims arena. We encourage all our employees within Claims Consultancy to multi skill their claims knowledge across many different claim disciplines, from motor, property, employers’ liability, and public liability claims and more. If you are looking for a challenge in the claims arena to expand on your existing motor claims knowledge into different areas, then this is the position for you.

How you'll make an impact

• Working with our clients facilitating with a portfolio of motor claims in the Accidental Damage, Third-Party Repairs, Indemnity Recoveries, Liability Disputes, Credit Hire, Personal Injury and FOS Complaints areas. You will be required to have a working knowledge of some but not necessarily all these areas to be considered for the role.
• You will be required to work on our clients claims system, so the ability to ‘pick-up’ systems quickly and adapt to changing clients’ systems will be required.
• You will be required to work for different clients and following the clients Standard Operating Procedures (SOPs).
• Review and record on client’s in-house system within product standards, check policy coverage and allocate appropriate codes and reserves.
• Make liability enquiries, in accordance with clients Standard Operating Practices, using most appropriate method (phone, correspondence, field visit).
• Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with the clients reserving philosophy.
• Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
• Respond to all written and phone enquiries clearly, courteously and promptly.
• Review claims regularly within the client’s diary parameters system to ensure accurate reserves and timely closure.
• Develop relationships with clients by providing a friendly, efficient service.
• Liaise with and control panel solicitors to ensure cases not abandoned to them.
• Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
• Comply with all Gallagher Bassett and divisional procedures.
• Comply with all clients procedures.

About You

• Cert Cii / Dip Cii preferred, but not required.
• Ability to verify and analyse coverage of relevant level claims with minimum supervisor oversight.
• Ability to investigate relevant level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight.
• Determining liability/compensability on relevant level claims.
• Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of relevant level claims.
• Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in clients claims management system, under limited supervision. Ability to refer and ensure quality and timely supervisor escalation.
• Thorough understanding of the litigation process. Early identification of the probability of settlement with moderate supervision.
• Recognise and proactively pursue resolution opportunities of relevant level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision.
• Recognise and proactively pursue recovery opportunities on relevant level claims at earliest point.
• Demonstrates the ability to communicate in a complete, concise and logical manner. Supervisor input needed for complex or difficult situations.
• Demonstrates ability to prepare and present relevant level claims while showing confidence and poise.
• Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. Makes suggestions to solve problems.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.