Department Receptionist

Sfh Tr; Stanton Hill; On-site; GBP 23,000 - 28,000; Full time

Job summary

King’s Mill Hospital is seeking a highly organised Receptionist to join the maternity team. This role supports women and families throughout their maternity journey and contributes to the smooth running of the Sherwood Birthing Unit. Night, weekend, and bank holiday work is required.

You will provide administrative and clerical support, greet patients, maintain confidentiality, and deliver excellent customer care while collaborating with midwives and clinicians.

Qualifications

• Computer literate e.g. Microsoft Office.
• Knowledge of Medway PAS IT system and NHS in general.
• Good general education with GCSE English at grade C or above.
• Knowledge and use of Medway PAS and ORION (electronic maternity pathway), NIPE SMART, Newborn Blood Spot.
• Clerical experience
• Customer care experience
• Regular attendance and willingness to work flexible hours as necessary.

Responsibilities

• Provide comprehensive administrative and clerical support to the wider maternity team.
• Act as first point of contact with women and families at the birthing unit, delivering a warm, welcoming and professional reception.
• Ensure confidentiality and excellent customer care at all times.
• Working with the Department Leader, midwives, sonographers, clinicians and multidisciplinary colleagues to support the unit.

Skills

Microsoft Office

Medway PAS

Clerical experience

Customer care experience

Education

GCSE English grade C or above

Tools

Medway PAS

ORION

NIPE SMART

Newborn Blood Spot

Job description

Main area Administrative Services Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (This role requires working nights, weekends and bank holidays.) Job ref 214-W&C-8182215-B

Site King's Mill Hospital Town Sutton in Ashfield Salary £25,272 per annum Salary period Yearly Closing 18/11/2026 23:59

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

King’s Mill Hospital is seeking a highly organised and compassionate Receptionist to join our friendly and dedicated maternity team. This is an exciting opportunity to play a vital role in supporting women, babies and families throughout their maternity journey while contributing to the smooth and effective running of our Sherwood Birthing Unit. This role requires working nights, weekends and bank holidays.

We are looking for individuals with excellent communication, administrative and customer service skills who are committed to delivering a high-quality service and providing an exceptional experience for women accessing our maternity services.

Working closely with the Department Leader, midwives, sonographers, clinicians and multidisciplinary colleagues, you will provide comprehensive administrative and clerical support to the wider team.

As one of the first points of contact for women and families attending the birthing unit, you will provide a warm, welcoming and professional reception service while ensuring confidentiality and excellent customer care at all times.

At King’s Mill Hospital, you will be joining a supportive and inclusive team committed to delivering outstanding care to women and families.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

We know happy colleagues deliver better care. All our teams work in a supportive environment, which nurtures your wellbeing and provides opportunities for development and progression. We do not just care for our patients, we also care for you.

We have an open, inclusive and diverse culture and we would like you to be part of the team.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge Requirements

• Computer literate eg Microsoft Office applications Excel and Word
• Knowledge of Medway PAS IT system and NHS in general

Qualifications

• Good general education with GCSE English at grade C or above

Further Training

• Knowledge and use of Medway PAS and ORION ( electronic maternity pathway), national Maternity Screening Programme software eg NIPE SMART, Newborn Blood Spot

Experience

• Clerical experience
• Customer care experience

Contractual Requirements

• Regular attendance and willingness to work flexible hours as necessary

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Home Office guidance has changed. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

We as a Trust support the use of AI and other tools to support your application. However, all personal statements and behavioural examples must be truthful and factually accurate. Your application should reflect your own personal/professional experiences and qualifications to ensure authenticity and credibility.

For the avoidance of doubt, plagiarism includes presenting the ideas or experiences of others or content generated by artificial intelligence as your own. We review all applications carefully to ensure that the information provided in your supporting statement aligns with your qualifications, work history and the duties undertaken within those roles. Your experience will also be explored further during the interview process.

If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.

Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post. We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change. If a high number of applications are received, a longlisting exercise will be conducted prior to shortlisting.

Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.

In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.

Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email [e-mail]

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.