Patient Pathway Co-ordinator | Barts Health NHS Trust

Barts Health NHS Trust; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS trust in London seeks a motivated Patient Pathway Coordinator to join their Gynaecology service. This role involves managing patient care pathways, ensuring patient satisfaction, and collaborating with a multi-disciplinary team. Key skills required include excellent organisational and communication skills, along with a strong attention to detail. This full-time position offers an opportunity to expand your knowledge in Women's & Children's Health.

Qualifications

• Must have knowledge of speciality-specific patient pathways.
• Experience in a busy office environment is preferred.
• Ability to multitask and manage frequent disruptions.

Responsibilities

• Act as point of contact for patients regarding their care pathway.
• Ensure proactive management of the patient pathway from referral to discharge.
• Maintain high levels of patient and clinician satisfaction.
• Follow Standard Operating Procedures for the role.

Skills

Organisational skills

Communication skills

Attention to detail

Patient focused

Proactive attitude

Job description

Overview

An exciting opportunity has arisen for a motivated and exceptional Patient Pathway Coordinator within the Gynaecology service based in Newham University Hospital. The successful applicant must be patient focused, proactive and organised with the ability to multitask and deal with frequent disruptions in a busy office environment.

We are looking for a hardworking individual who demonstrates close attention to detail, good knowledge of speciality specific patient pathways in accordance with the 18-week management from referral to treatment. The successful candidate must have a positive approach to their work with good organisational and excellent communication skills.

This is a full-time post comprised of 37.5 hours per week; working hours are from 9am to 5pm. This is a great opportunity to expand your knowledge within the Women’s & Children Health Division. You will have the opportunity to work closely with the O&G consultants and/or other clinical / administration members of staff.

Responsibilities

• To be the point of contact for patients for all issues relating to their pathway of care, both for inpatients and outpatients.
• The post holder will work as part of a multi-disciplinary team (POD), under the direction of the Clinical Lead, and will provide expertise in the pro-active management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
• The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
• To provide a consistent approach across the Trust; Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales that will be adhered to.

About Barts Health

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Additional information

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment(s) below.

This advert closes on Monday 22 Sep 2025