Patient Pathway Co-ordinator

Allscreens Nationwide Ltd; Milton Keynes; On-site; GBP 21,000 - 25,000; Full time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking an organised administrative professional to support the Paediatric service and our patients. You will manage the patient tracking waiting list, validate data, and ensure accurate records to help patients be seen promptly and in the right place.

You will work as part of a high-functioning team, providing information and support to families, coordinating clinic bookings, and acting as a key liaison between clinical and operational

Qualifications

• Administrative support to the Paediatric service and patients.
• Proficient in organisational skills, communication, initiative, empathy and proactive working.

Responsibilities

• Manage the patient tracking waiting list (outpatient waiting list) and ensure data accuracy.
• Provide information and support to families and patients.
• Act as senior administration support for designated clinicians and coordinate patient pathways.
• Set up outpatient clinics, including booking and cancelling rooms and assisting operational teams with templates.

Skills

Organizational skills

Communication

Initiative

Empathy

Job description

NHS Staff Survey: 79.5%of our staff say MKUH has madereasonable adjustmentsto help them perform their roles effectively. Whether its accessibility, flexible working, or tailored support, were committed to removing barriers so everyone can thrive.. To provide an administrative support to the Paediatric service and our patients. You will be responsible for ensuring the highest standard of work is undertaken to ensure patients are seen in a timely manner, in the right place by the right person.You will have responsibility for the patient tracking waiting list (outpatient waiting list), validating and ensuring accuracy.The postholder will have direct contact with families, providing them with information and support. You will work as part of a high functioning, effective team, supporting consultants and clinicians as well as team members.You will need to be proficient in organisational skills, communication, working on your own initiative, be empathetic and proactive. Supporting clinical and operational teams to deliver an efficient and effective outpatient service. Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways. Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood. Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements. Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome. Please refer to attached Job description for further information.

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust