Patient Meal Service Associate

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust; Bournemouth; On-site; GBP 12,000 - 17,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust is seeking a Catering Regen Assistant to support the preparation, regeneration and distribution of meals for patients across the hospital. You will load and deliver food trolleys, assist with ward service requests and maintain high cleanliness and food safety standards.

Full training will be provided, and you will work flexibly across catering areas to ensure a reliable, high-quality service.

Qualifications

• Previous catering experience is desirable but not essential.

Responsibilities

• Support the preparation, regeneration and distribution of meals for patients across the hospital.
• Load and dispatch food trolleys, ensuring meals are delivered accurately and on time.
• Assist with the delivery and collection of food trolleys from wards and respond to additional meal requests as required.
• Carry out basic food preparation tasks, including the preparation of sandwiches, salads and other food items.
• Maintain high standards of cleanliness throughout catering, regeneration and kitchen areas in line with cleaning schedules and food hygiene requirements.
• Operate dishwashing equipment and ensure crockery, cutlery and catering equipment are cleaned and stored appropriately.
• Follow all Food Safety, Health & Safety, Infection Prevention and Trust policies and procedures.
• Provide a courteous and professional service when communicating with ward staff, patients and colleagues. Work flexibly across catering areas to support service requirements and maintain service continuity.
• Prepare, regenerate and present food items in accordance with standard operating procedures.
• Load patient meal trolleys accurately and efficiently to support ward meal service requirements.
• Deliver and collect food trolleys and additional meal requests as required.
• Ensure catering areas are maintained to the highest standards of cleanliness and hygiene.
• Comply with Food Safety legislation, Health & Safety regulations and Trust policies at all times.
• Follow cleaning schedules and the departmental "clean as you go" policy.
• Report equipment faults, hazards and incidents to supervisors promptly.
• Adhere to infection prevention and control procedures and safe working practices.
• Communicate effectively and professionally with patients, ward staff and colleagues.
• Respond courteously to service requests and support the delivery of a positive patient experience.
• Work collaboratively with colleagues across the Catering Department to ensure efficient service delivery.
• Support the induction and mentoring of new staff where required.
• Maintain a professional appearance and adhere to uniform policies.
• Attend mandatory training and participate in learning and development opportunities.
• Take responsibility for personal health and safety and contribute to a safe working environment.
• Undertake any other duties appropriate to the grade and nature of the post.
• This role requires a good level of physical fitness, including regular lifting, pushing and pulling of catering equipment and meal trolleys within a busy hospital environment.
• The successful candidate will be committed to upholding the values of University Hospitals Dorset NHS Foundation Trust and delivering an outstanding service that supports patient care and recovery.

Skills

Catering experience

Job description

University Hospitals Dorset NHS Foundation Trust is seeking a Catering Regen Assistant to support the preparation, regeneration and distribution of meals for patients across the hospital. You will load and deliver food trolleys, assist with ward service requests and maintain high cleanliness and food safety standards.

Full training will be provided, and you will work flexibly across catering areas to ensure a reliable, high-quality service.