Patient Letters & Admin Coordinator (Typing)

Spire Healthcare Group; Washington; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

35 days leave

Pension plan

Flexible work life balance

Spire rewards

Bupa wellness screening

Private medical insurance

Life assurance

Team environment

Job summary

Spire Washington is seeking a Typing Coordinator/Administrator to join its team. The role supports the NHS patient pathway, ensuring accurate processing, formatting and distribution of patient correspondence.

You will be the main contact for patients, GP practices and consultants, upholding high standards of customer service while handling patient information confidentially and in compliance with GDPR. This permanent position offers part-time or full-time hours with on-site duties and

Qualifications

• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics.
• Previous administrative experience in a healthcare, NHS, medical or customer service environment is desirable.
• Experience of handling confidential and sensitive information.
• Good working knowledge of Microsoft Office applications including Word, Outlook and Excel.
• Experience of patient administration systems would be advantageous.

Responsibilities

• Format, quality check and input patient and GP details onto clinical correspondence returned from outsourced medical typists.
• Ensure all patient letters are accurate, complete and compliant with Trust and hospital standards before processing.
• Handle NHS patient enquiries received via telephone and email in a professional, courteous and timely manner.
• Liaise with consultants and clinical teams to obtain sign-off and approval of patient correspondence where required.
• Print, prepare and post patient and GP letters within agreed timescales.
• Process onward referrals and ensure all supporting documentation is completed and forwarded appropriately.
• Upload patient letters and correspondence to HMS2 accurately and in a timely manner.
• Maintain accurate patient records and update information systems as required.
• Escalate urgent patient or clinical issues to the appropriate consultant or manager.
• Ensure all patient information is handled in accordance with GDPR, NHS confidentiality requirements and hospital policies.
• Work closely with colleagues across departments to support efficient patient administration processes.
• Contribute to maintaining departmental service standards and performance targets.
• Attend relevant training sessions and meetings as required.
• Carry out any other duties that reasonably fall within the scope and responsibility of the post.

Skills

Administrative skills

Customer service

Confidential data handling

Education

GCSE English

GCSE Mathematics

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Spire Washington is seeking a Typing Coordinator/Administrator to join its team. The role supports the NHS patient pathway, ensuring accurate processing, formatting and distribution of patient correspondence.

You will be the main contact for patients, GP practices and consultants, upholding high standards of customer service while handling patient information confidentially and in compliance with GDPR. This permanent position offers part-time or full-time hours with on-site duties and