Emergency Department Assistant

Isle of Wight NHS Trust; Carisbrooke; On-site; GBP 23,000 - 28,000; Full time

Job summary

Isle of Wight NHS Trust in Newport, Isle of Wight is seeking an Emergency Department Assistant (Band 2) to support the multi-disciplinary team in a busy ED. The role is full-time with day, night and twilight hours and starts at £25,272 pro rata per annum.

You will provide compassionate, patient-centred care and help ensure comfort, dignity and wellbeing for all patients. This position offers the opportunity to work closely with registered nurses, manage notes and transfers, assist with patient

Qualifications

• NVQ II in Direct Care is required.
• NVQ Level III in Direct Care is required.
• Willing to undertake training within 6 months for listed tasks.

Responsibilities

• Provide assistance to the multi-disciplinary team as directed.
• Assist with patient transfer notes and preparation.
• Prompt clinical team for discharge and liaise with patient transport.
• Organise transfer of patients and communicate with staff on task completion.
• Keep patients and carers informed of delays and liaise with others as needed.

Skills

Literacy

Numeracy

Education

NVQ II In Direct Care

NVQ Level III in Direct Care

NVQ Level 2 or 3 in Direct Care

Job description

Main area Additional Clinical Services Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Days (07:30-20:00), Nights (19:30-08:00) & Twilights (11:30-00:00)) Job ref 470-8249090-ER

Employer Isle of Wight NHS Trust Employer type NHS Site St Mary's Hospital Town Newport, Isle of Wight Salary £25,272 pro rata, per annum Salary period Yearly Closing 10/09/2026 23:59

Emergency Department Assistant

Band 2

Job overview

Location: Isle of Wight NHS Trust
Department: Emergency Department
Salary: Band 2 - 3 Developmental (Starting salary £25,272 pro rata per annum)
Hours: Full time/Part time

We are seeking a compassionate and motivatedHealthcare Assistantto join our team. You will support registered nurses in delivering high-quality, patient-centred care, ensuring the comfort, dignity and wellbeing of all patients at all times.

This is an excellent opportunity for someone who is caring, reliable, and committed to making a positive difference in patients’ experiences.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Main duties of the job

We are passionate about providing excellent CARE, which is why our values are C A R E. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Working for our organisation

The Isle of Wight NHS Trust is the only integrated acute and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users. Every day brings a fresh challenge to our staff and being part of our island gives the opportunity to work as one cohesive team.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. There is a regional airport at Southampton, with flights to many European destinations as well as UK mainland cities. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Our 2020-2025 strategy sets out to ensure we continue to be a provider of excellent and compassionate care that benefits all our community.

Detailed job description and main responsibilities

• Provide assistance and support to all team members of the multi-disciplinary team (including other Healthcare Assistant, Housekeepers etc), as directed.
• Arrange or where necessary scan/prepare notes for patient transfer.
• Prompt clinical team for patient discharge and liaise with Patient transport where appropriate.
• Organise the transfer of patients to other areas if required.
• Communicate with Nursing and Medical staff to update them on completion of tasks or where unable to complete.
• Liaise with the Registered Nurse in charge / shift coordinator and resolve issues preventing prompt patient transfer out of ED.
• Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate, pass on written and verbal information as required to colleagues and patients.
• Where required ensure patients and their relatives or carers are kept informed of delays with their treatment/investigations and waiting times.
• Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange / access information, support and others services to aid effective communication / use of distraction & play therapy.
• Ensure children are safeguarded in line with local and national policy.

Person specification

• Key skills – literacy and numeric
• NVQ II In Direct Care
• NVQ Level III in Direct Care
• Consider NVQ Level 2 or 3 in Direct Care
• Able to undertake: Phlebotomy, ECG ,Aseptic dressings, Plaster cast application (or willing to undertake training within 6 months) Catheterisation (or willingness to undertaken training within 6 months) Venepuncture and Cannulation (or willingness to undertake training within 6 months) Blood cultures (or willingness to undertake training within 6 months

Experience

• Ability to work as part of a multidisciplinary team
• Can prioritise workload and make judgements in relation to workload.
• Ability to adapt to change within working situation
• Able to be flexible in relation to service demands

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.