Patient Experience & Front Desk Lead

penrosehealth; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Penrose Health in London is seeking a Welcome Team Lead to supervise day-to-day front-of-house operations, coordinate rotas, and ensure a professional, friendly patient experience. You will be the calm, proactive presence that keeps the reception and waiting areas running smoothly and will support colleagues through busy clinics.

You’ll coach and support staff, reinforce high standards, and escalate issues as needed, while working with the Site Operations Manager and central teams to enhance

Responsibilities

• Supervise front-of-house operations and coordinate daily staffing and rotas.
• Support colleagues through busy clinics and welcome, check-in, and assist patients effectively.
• Coach and support team members, reinforce high standards, and escalate issues when needed.
• Ensure reception and waiting areas are clean, organized, and welcoming, and identify facilities or equipment issues.

Job description

Penrose Health in London is seeking a Welcome Team Lead to supervise day-to-day front-of-house operations, coordinate rotas, and ensure a professional, friendly patient experience. You will be the calm, proactive presence that keeps the reception and waiting areas running smoothly and will support colleagues through busy clinics.

You’ll coach and support staff, reinforce high standards, and escalate issues as needed, while working with the Site Operations Manager and central teams to enhance