Helpline Advisor (Bank)

Circle Health Group; Glasgow; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Flexible shifts

Competitive hourly rate

Job summary

Circle Health Group in Glasgow is seeking a Helpline Advisor (Bank) to support the Circle National Enquiry Centre on a flexible, as-needed basis. You will handle high-volume inquiries via phone, email and web, book and adjust appointments, and liaise with consultants and staff to deliver outstanding customer care.

You will record interactions with precision across multiple CRM platforms and participate in overflow call coverage as needed, with a focus on data accuracy and service quality.

Qualifications

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficient in the use of a PC, including the use of software and systems.
• Previous experience working in customer service or sales roles.

Responsibilities

• Handle high volume inbound enquiries via telephone, email and web-based platforms.
• Use multiple CHG systems to book, re-schedule and cancel appointments.
• Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs.
• Demonstrate excellent attention to detail to accurately record data across CRM systems.

Skills

Customer service

Inbound calls

CRM systems

Data entry

MS Office

Education

GCSE Maths & English

Tools

CRM software

Job description

Helpline Advisor (Bank)
Circle National Enquiry Centre - Glasgow
Bank Shifts
Salary: £12.71 per hour

Circle National Enquiry Centre in Glasgowis part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Helpline Advisor to join their team of staff.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders
• Consistently meet all key performance indicators
• Use multiple CHG systems to book, re-schedule and cancel appointments
• Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience
• Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
• Outbound calls to patients and other key stakeholders will be required to convert enquiries
• Adhere to strict quality measures on all interactions across all channels to ensure we provide an exceptional experience for all our customers and patients
• Develop and maintain strong relationships with key contacts and clients
• Undertake multiskilling programmes to take overflow calls for other teams and to encourage continuous development

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous experience working in customer service or sales roles

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

Circle National Enquiry Centre - Glasgow BESbswy

Circle National Enquiry Centre - Glasgow, Head Office - Central London

Circle National Enquiry Centre - Glasgow

Circle National Enquiry Centre - Glasgow