Patient Experience & Complaints Manager

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 40,000 - 48,000; Part time

Job summary

Gloucestershire Hospitals NHS Foundation Trust in Gloucestershire is seeking a flexible and resilient Band 6 Complaints Manager for 29 hours per week. You will contribute to the management and investigation of complaints, ensuring responses are fair, timely, and compliant with national standards.

The role requires strong administrative and communication skills, ability to prioritise a caseload, and a commitment to learning within the Patient Investigation and Learning Team (PILT).

Qualifications

• Degree level or equivalent experience and knowledge.
• Experience of ongoing development and further training.
• Experience in a clinical environment and with NHS procedures is desirable.

Responsibilities

• Manage, investigate and follow up complaints relating to services, care and treatment.
• Coordinate and prepare responses, ensuring fairness and compliance with standards.
• Prioritise a personal caseload to support national performance targets for complaints.

Skills

Excellent communication

Self-motivated

Able to work to deadlines

Analytical skills

Education

Degree level or equivalent

Tools

Microsoft Office

Job description

Gloucestershire Hospitals NHS Foundation Trust in Gloucestershire is seeking a flexible and resilient Band 6 Complaints Manager for 29 hours per week. You will contribute to the management and investigation of complaints, ensuring responses are fair, timely, and compliant with national standards.

The role requires strong administrative and communication skills, ability to prioritise a caseload, and a commitment to learning within the Patient Investigation and Learning Team (PILT).