Patient Experience & Complaints Coordinator

NHS Jobs; Sunderland; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

NHS Jobs in Sunderland is seeking a Complaints and Patient Experience Administrator to support the complaints workflow and patient experience initiatives. You will handle telephone enquiries, draft routine correspondence, and assist with evidence gathering and record-keeping.

You will maintain electronic records, monitor deadlines, coordinate meetings, take minutes, and help produce routine reports. The role requires meticulous attention to detail and the ability to handle confidential

Qualifications

• Significant administrative experience.
• Excellent written and verbal communication skills.
• Experience dealing with the public and handling sensitive or confidential information.

Responsabilités

• Making and receiving telephone calls from patients, complainants, families and provider organisations.
• Preparing acknowledgements, consent requests and routine correspondence using approved templates.
• Maintaining accurate and contemporaneous complaint records on SIRMS and other electronic systems.
• Monitoring deadlines and supporting the team to progress correspondence and actions within agreed timescales.
• Coordinating meetings, preparing documentation, taking notes and recording agreed actions.
• Supporting the production of routine reports and complaints activity information.

Description du poste

NHS Jobs in Sunderland is seeking a Complaints and Patient Experience Administrator to support the complaints workflow and patient experience initiatives. You will handle telephone enquiries, draft routine correspondence, and assist with evidence gathering and record-keeping.

You will maintain electronic records, monitor deadlines, coordinate meetings, take minutes, and help produce routine reports. The role requires meticulous attention to detail and the ability to handle confidential