Patient Experience & Clinical Safety Specialist #1201

NHS Jobs; Hempstalls; On-site; GBP 45,000 - 65,000; Full time

Job summary

NHS Jobs is seeking a Patient Experience & Clinical Safety Specialist to lead patient safety initiatives within a hospice setting in England. The role focuses on embedding PSIRF, supporting staff learning from debriefs, and ensuring robust incident review processes.

You will maintain the risk register, promote safety intelligence, and collaborate with quality and clinical governance to drive improvements in safety and patient experience.

Qualifications

• Experience in patient safety and clinical governance is desirable.
• Ability to analyze incidents and generate actionable insights.
• Strong communication skills with multidisciplinary teams.

Responsibilities

• Provide patient safety leadership within the hospice and support the patient safety culture.
• Embed PSIRF framework and support staff to identify learnings from reviews.
• Lead quality checks of incident learning responses and ensure proper review methods.
• Maintain risk registers and update the PSIRF learning response plan tracker.
• Promote patient safety as an integrated approach using various safety intelligence sources.
• Challenge and support governance groups to ensure robust incident reviews and actions.
• Communicate safety issues to quality and governance committees with clear escalation.
• Analyze clinical incidents to identify trends and support systematic reviews.
• Develop and implement plans to improve patient safety, service quality, and clinical effectiveness.
• Identify and escalate clinical risks associated with new services or software.

Job description

Patient Experience & Clinical Safety Specialist #1201

• 1.Provide patient safety expertise/leadership within the hospice; demonstrating compassionate leadership, visibility and supporting the continued development of the patient safety culture.
• 2.Embedding PSIRF framework and supporting staff to identify patients learnings from AAR/debriefs.
• 3.Lead the quality check of incident learning responses and reviews, ensuring that the correct review methodology is used, and any guidance is complied with.
• 4.Maintain an up-to-date patient safety incident investigation and PSIRF learning response action plan tracker.
• 5.Promote patient safety insight as an approach that incorporates understanding all sources of patient safety intelligence, including from incidents, risk assessments, investigations, mortality and morbidity reviews, inquests, research, clinical audits, positive experience, compliments and complaints, patient surveys.
• 6.To provide challenge and support to quality and clinical governance groups, to ensure the robustness of incident reviews, learning, recommendations and actions.
• 7.Communicate patient safety issues, including the definition, framing, escalation and presentation of identified issues, risks and proposed improvement to quality and Clinical governance committees.
• 8.Analyse clinical incidents, identify trends and support systematic reviews of patient safety and provide tailored reports when required.
• 9.Develop and implement improvement plans that enhance patient safety, service quality and clinical effectiveness.
• 10.Identification and escalation of clinical risk including impact of new service expansion or introduction of new software.
• 11.Provide consistent independent response to clinical aspects of complaints supported by relevant clinical director.
• 12.Support teams in identifying, assessing and managing clinical risks, ensuring appropriate escalation where required.
• 13.Maintain and update risk register in coordination with senior clinical directors.
• 14.Duty of Candour oversight where applicable.
• 15.Clinical input into what we audit and monitor implementation of recommendations and outcomes.
• 16.Support the review and development of policies, procedures with other SLG clinical leads.
• 17.Oversee Medical devices log.
• 18.Support and develop Patient Safety, Risk and Quality Improvement training to staff across the hospice.
• 19.Work collaboratively with Quality and Clinical Assurance Developer.
• 20.Work collaboratively with Health and Safety Lead.