Patient Experience & Bereavement Liaison Officer

South Warwickshire University NHS Foundation Trust; West Midlands; Vor Ort; GBP 28.000 - 31.000; Vollzeit

Benefits dieser Stelle

Car owner/driver willing to travel

Zusammenfassung

South Warwickshire University NHS Foundation Trust in Warwickshire is seeking a Patient Advice and Liaison Service Officer to provide a personal, visible, and accessible PALS and Bereavement service. You will support patients, relatives and carers with concerns, queries and information about the NHS and care, in a compassionate, patient-focused manner.

Based in Warwickshire, you will work within the Patient Experience Team, coordinate the Bereavement Service, liaise with external agencies, and

Qualifikationen

• Good standard of secondary education or equivalent.
• O level/GCSE standard or equivalent.
• Recognised typing and word processing qualifications.
• NVQ Level 3 qualification or equivalent experience.

Aufgaben

• Provide a personal, visible and accessible PALS service.
• Direct contact with patients and carers by phone, email or in person.
• Support patients and families to resolve problems and concerns.
• Liaise with health, voluntary and statutory services for clients.
• Record and analyse information, signposting where needed.
• Maintain confidentiality and equal opportunities protocols.
• Support Bereavement Service records and processes.
• Produce high-standard correspondence and reports.

Kenntnisse

Excellent communication

Excellent organizational skills

Minute-taking

Diary management

Teamwork

Ausbildung

Secondary education or equivalent

O level/GCSE standard or equivalent

Typing and word processing qualifications

NVQ Level 3 or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Internet access

Jobbeschreibung

South Warwickshire University NHS Foundation Trust in Warwickshire is seeking a Patient Advice and Liaison Service Officer to provide a personal, visible, and accessible PALS and Bereavement service. You will support patients, relatives and carers with concerns, queries and information about the NHS and care, in a compassionate, patient-focused manner.

Based in Warwickshire, you will work within the Patient Experience Team, coordinate the Bereavement Service, liaise with external agencies, and