Patient Enquiries and Reception Administrator

Response Healthcare Group; West Bridgford; On-site; GBP 17,000 - 22,000; Part time

Job summary

Response Healthcare Group is seeking a Part-time Patient Enquiries and Reception Administrator for our West Bridgford site in the East Midlands. The role covers answering calls, managing patient emails, bookings and cancellations, and handling GDPR forms with care.

You will join a growing support centre team across UK clinics, delivering friendly, detail-oriented service and robust IT usage in Microsoft Office and diary systems.

Qualifications

• Ability to quickly build rapport with patients and colleagues.
• Great attention to detail in all administrative tasks.

Responsibilities

• Managing incoming calls, patient emails, bookings and cancellations
• Completing administrative tasks, including GDPR forms
• Assisting with patient management

Skills

Rapport building

Attention to detail

IT skills

Customer service experience

Adaptability

Tools

Microsoft Office

Diary Management System

Job description

Patient Enquiries and Reception Administrator

West Bridgford, EastMidlands NG2, United Kingdom

Part-time Permanent Associate

Posted 29 Oct 2026

Description

Patient Enquiries and Reception Administrator

Part time - 20 hours. 2.5 days per week (preferably Monday, Wednesday and Saturday Morning)

Need to Know

Response Physio & Sports Therapy comprises a network of 18 clinics across the UK looking after patients who are self paying or referred by the NHS or their insurance company. We have a growing support centre team based in West Bridgford, Nottingham & now have a rare and exciting opportunity for a dynamic individual to join us.

The ideal candidate will have great attention to detail, excellent communication skills, a positive attitude towards change and the capability to adapt in a role where no two days are the same.

Patient Enquiries and Reception Administrator responsibilities:

• Managing incoming calls, patient emails, bookings and cancellations
• Completing administrative tasks, including GDPR forms
• Assisting with patient management

Role Requirements:

To be successful in this role you will have a professional & positive approach and the below skillset:

• The ability to quickly build rapport
• Excellent attention to detail
• Strong IT skills (Microsoft Office essential, Diary Management System experience preferred)
• Previous experience within a customer service roles
• The ability to work in a continuously developing environment

Who is Response Healthcare Group?Since 2004, Response Healthcare Group has been committed to delivering tailored healthcare services through our network of brands:

• Response Physio & Sports Therapy: Providing expert physiotherapy services in our David Lloyd Club clinics.
• Response Primary Care: Delivering early intervention and treatment for musculoskeletal conditions in partnership with primary care networks and GP practices.
• Response Occupational Health: Promoting employee well-being through comprehensive occupational health services.