Case Management Administrator

Response Healthcare Group; West Bridgford; On-site; GBP 17,000 - 21,000; Part time

Job summary

Response Healthcare Group in West Bridgford is hiring a Case Management Administrator on a part-time basis (24 hours across 3 days per week, Tue Thu Fri). You will support insurance case managers and handle patient enquiries.

The role emphasizes accuracy, strong IT skills, and excellent communication. You will manage cases for allocated insurers and perform general administrative duties, including email and phone enquiries, in a developing, patient-focused environment.

Qualifications

• Professional and positive approach.
• Excellent attention to detail.
• Strong IT skills including Microsoft Office.
• Experience in customer service roles.
• Ability to work in a developing environment.

Responsibilities

• Case manager for allocated insurance companies.
• Patient management for allocated insurers.
• Administrative duties including patient enquiries via email and telephone.

Skills

Build rapport quickly

Attention to detail

MS Office proficiency

Diary management experience

Customer service background

Tools

Diary management system

Microsoft Office

Job description

West Bridgford, EastMidlands NG2, United Kingdom

Part-time Permanent Associate

Posted 29 Oct 2026

Description

Case Management Administrator

Part time - 24 hours. 3 days per week (preferably Tuesday Thursday Friday)

Occasional Saturdays to cover any annual leave

Need to Know

Response Physio & Sports Therapy comprises a network of 18 clinics across the UK looking after patients who are self paying or referred by the NHS or their insurance company. We have a growing support centre team based in West Bridgford, Nottingham & now have a rare and exciting opportunity for a dynamic individual to join us.

The ideal candidate will have great attention to detail, excellent communication skills, a positive attitude towards change and the capability to adapt in a role where no two days are the same.

Case Management Administrator responsibilities:

• Case manager of allocated insurance companies.
• Patient management for allocated insurance companies
• Administrative duties, including patient enquiries via email and telephone calls.

Role Requirements:

To be successful in this role you will have a professional & positive approach and the below skillset:

• The ability to quickly build rapport
• Excellent attention to detail
• Strong IT skills (Microsoft Office essential, Diary Management System experience preferred)
• Previous experience within a customer service roles
• The ability to work in a continuously developing environment

Who is Response Healthcare Group?Since 2004, Response Healthcare Group has been committed to delivering tailored healthcare services through our network of brands:

• Response Physio & Sports Therapy: Providing expert physiotherapy services in our David Lloyd Club clinics.
• Response Primary Care: Delivering early intervention and treatment for musculoskeletal conditions in partnership with primary care networks and GP practices.
• Response Occupational Health: Promoting employee well-being through comprehensive occupational health services.