Patient Engagement Lead

Practice Plus Group; Liverpool; Presencial; GBP 29.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension scheme

25 days annual leave increasing to 28

Wellbeing benefits

Professional development

Descripción de la vacante

Practice Plus Group is seeking a Patient Engagement Lead at HMP Altcourse to enhance patient voice and experience. The role involves coordinating health promotion initiatives, leading patient forums, and supporting healthcare champions, with close work alongside prison and healthcare colleagues.

The position focuses on informing and involving patients in care decisions, improving engagement across the establishment and contributing to quality improvement programs within a secure environment.

Formación

• Experience in healthcare or patient engagement
• Ability to run health promotion campaigns and forums
• Strong communication with diverse populations

Responsabilidades

• Lead health promotion campaigns and monthly health newsletter
• Coordinate and evaluate patient forums across the establishment
• Gather insights from wings to improve patient experience
• Support delivery and training of Healthcare Champions
• Represent healthcare at User Voice meetings with staff and partners
• Monitor and respond to patient feedback and complaints
• Contribute to the Patient Engagement Strategy and quality improvements

Conocimientos

Health promotion

Patient forums

Peer-support

Patient experience

Healthcare Champions

User Voice

Feedback analysis

Herramientas

Communication

Descripción del empleo

+ MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead to join the team at HMP Altcourse.

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Patient Engagement Lead to join the team at HMP Altcourse.

HMP Altcourse is the busiest remand prison in England, accommodating approximately 1,160 adult males with an average stay of 10 weeks.

Practice Plus Group provides primary care and substance misuse services across eight wings, clinic areas, inpatient facilities, and reception services.

This is an excellent development opportunity for a motivated and dynamic individual who is passionate about improving patient experience, strengthening patient voice, and driving high‑quality health promotion for a vulnerable and diverse population.

The Patient Engagement Lead plays a key role in enhancing how patients interact with our service, ensuring they feel informed, supported, and involved in decisions about their care. This highly visible and varied role involves close partnership working with both healthcare and prison colleagues, as well as external organisations.

Salary

£29,264 - £33,510 per annum

Hours

This position is full time working 37.5 hours per week. Shifts are between 7am - 5pm, Monday - Friday.

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

What you'll be doing

You will lead on a wide range of patient‑focused initiatives, including health promotion campaigns, patient forums, peer‑support development, and improving insight into patient experience across the establishment

As our new Patient Engagement Lead, duties will include:

• Leading our Health Promotion Calendar and producing a monthly themed health newsletter
• Coordinating, facilitating, and evaluating patient forums across the prison
• Maintaining a strong presence on the wings to gather insight, build rapport, and enhance patient experience
• Supporting the delivery and training of Healthcare Champions
• Representing healthcare at User Voice meetings and developing positive working relationships with staff and partner organisations
• Monitoring, analysing, and responding to patient feedback, concerns, compliments, and complaints
• Proactively gathering patient experience insights to inform service improvements
• Contributing to the delivery of the Patient Engagement Strategy and wider quality‑improvement work

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning

It doesn’t stop there

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Support to grow in your role and continue your professional development

What we'll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as they would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

Who We’re Looking For

This opportunity would suit someone who is:

• Passionate about inclusion and patient‑centred care
• Confident working face‑to‑face with service users
• Skilled at communicating with diverse and complex patient groups
• Proactive, organised, and comfortable working independently
• Motivated by improving health outcomes and patient experience

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.