Patient Engagement and Information Coordinator

Homerton Healthcare NHS Foundation Trust; Royal Borough of Greenwich; On-site; GBP 27,000 - 36,000; Full time

Job summary

Homerton Healthcare NHS Foundation Trust is seeking a Patient Engagement and Information Coordinator to support the implementation of the Patient Experience strategy and ensure information meets AIS standards. You will lead engagement activities and supervise the Volunteer Co-ordinator for the Homerton Helpers Volunteer Service.

The role requires strong communication, data analysis, and the ability to gather diverse patient voices to inform service improvements across Hackney and City.

Qualifications

• Educated to degree level or equivalent relevant experience.
• Experience in patient engagement or involvement is advantageous.
• Knowledge of AIS and Accessible Information Standards is essential.

Responsibilities

• Supervise the Volunteer Co-ordinator and manage the Homerton Helpers Volunteer Service.
• Be an expert on AIS and support services to improve information for patients with additional needs.
• Lead on collecting and using patient experience feedback from local and national surveys to improve services.
• Engage and recruit service users, relatives and carers to participate in improvement activities.
• Provide advice to ensure compliance with AIS and Trust policies.

Skills

Clear communicator

Written English

Report writing

Presentation skills

Listening abilities

Teamwork

Cross-organisational boundaries

Time management

Prioritisation under pressure

Education

Degree level or equivalent

Tools

Datix

Job description

Homerton Healthcare NHS Foundation Trust

Patient Engagement and Information Coordinator

The closing date is 17 November 2026

The post holder will be responsible for supporting to implement the Trust's Patient Experience strategy. This includes developing regular patient engagement opportunities, and ensuring patient information meets the National Accessible Information Standard (AIS).

Main duties of the job

• The post holder will also supervise the Volunteer Co-ordinator, who manages the Homerton Helpers Volunteer Service.
• They will be an expert in understanding the AIS and support services to improve information and communication with patients who require additional adjustments and support.
• They will also lead on ensuring patient experience feedback from local and national surveys, such as Friends and Family Test (FFT), is used to improve services. They will work creatively to broaden patient representation and engagement to include the diverse demographic of City and Hackney, ensuring multiple opportunities for the patient voice to be heard and understood.
• The post holder will support services to collect feedback effectively to make service changes that improve the patient experience.
• Provide advice and expertise to ensure the Trust is working within the AIS and Trust policy.
• Identify opportunities to engage and recruit service users, their relatives and carers to become involved in improvement and experience activities.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.

Person Specification

Education/Qualification

• Educated to degree level or equivalent relevant experience

Skills/Abilities

• Clear communicator with excellent use of written and spoken English - including report writing, presentation skills and listening abilities.
• Able to manage, maintain and update a database.
• Strong skills of teamwork and cross organisational and professional boundaries
• Independent in managing own time and workload effectively, able to work under own initiative and flexibly prioritise work under pressure.

Experience

• Practical knowledge of user involvement or consultation.
• Experience of analysing data and writing reports.
• Experience of providing services to a diverse community
• Able to provide complex information in a format easily understandable to the enquirer.

Knowledge

• Understanding of patient experience and its drivers.
• Awareness of the requirements of the Patient Information Standard and the Accessible Patient Information Standard
• Understanding of Caldicott and Data Protection issues
• Use of Datix

Trust Values

• Understanding and demonstration of the Trust Values
• Commitment and adherence to equality, diversity and inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Homerton Healthcare NHS Foundation Trust