Patient Discharge Facilitator

Merseywestlancs; Sefton; Hybrid; GBP 22,000 - 26,000; Part time

Benefits offered by this job

Flexible working

NHS Pension

27 days annual leave (pro rata)

Job summary

Mersey West Lancashire NHS Trust is seeking a Patient Discharge Facilitator to support the Patient Flow Team. The role requires collaboration with clinicians, social care, and multidisciplinary colleagues to ensure safe and timely patient discharges from Southport and Ormskirk Hospitals.

This 30-hour-per-week post (4 days) includes some Saturday work every 6-8 weeks; the postholder will utilise IT systems, communicate clearly, and manage discharge information and documentation to maintain smooth

Qualifications

• NVQ 4+ in Health/Social care or equivalent.
• Experience in acute or community settings.
• Knowledge of discharge planning processes.

Responsibilities

• Work closely with clinicians, social work teams and multidisciplinary teams to deliver a high quality patient focused service.
• Liaise with multi-disciplinary teams to facilitate accurate assessments of patient’s needs.
• Provide patients, relatives and carers with information about discharge planning and ensure timescales are understood.
• Liaise with pharmacy to ensure TTOs are ready for the patient’s discharge.
• Liaise with ambulance control when ambulance transport is required for the patient’s discharge.
• Liaise with care/nursing homes to ensure timely assessments and completion of required documentation to facilitate discharge.
• Attend discharge planning meetings and raise issues with the MDT to ensure resolution prior to discharge.
• Ensure discharge information is recorded accurately, processed on time and communicated to the MDT.
• Ensure awareness of hospital discharge policies is communicated to all relevant parties.

Skills

Communication

IT literacy

Numeracy

Teamwork

Autonomy

Discharge planning

Education

NVQ level 4+ Health and Social Care

Tools

Microsoft Office

Patient databases

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Job overview

The Patient Discharge Facilitator will provide an essential support service to the efficient running of The Patient Flow Team.

They must have the ability to work as part of a team as well as being able to work on their own initiative.

The post holder must have excellent communication skills, IT competent, be able to work well under pressure and prioritise their work load.
They will assist in the safe and timely discharge of patients from both Southport and Ormskirk Hospitals.

This post is for 30 hours per week over 4 days. 8am-4pm with 1 Saturday every 6-8 weeks.

Main duties of the job

• Work closely with clinicians, social work teams and multidisciplinary teams to deliver a high quality patient focused service.
• Liaise with multi-disciplinary teams to facilitate accurate assessments of patient’s needs.
• Ensure that patients, relatives and carers are provided with information about discharge planning and that the information and timescales of the discharge are provided and understood.
• Liaise with pharmacy to ensure TTO’s are ready for the patients discharge
• Liaise with ambulance control when ambulance transport is required for the patients discharge.
• Liaise with care/nursing homes to ensure timely assessments and completion of required documentation to facilitate discharge.
• Attend the regular discharge planning meetings and raise any relevant issues with the multi-disciplinary team to ensure resolution prior to discharge.
• Ensure that all relevant discharge information is recorded accurately, processed on time and is communicated to the multi-disciplinary team.
• Ensure awareness of the hospital discharge policies are communicated to all relevant parties.

Working for our organisation

The post holder will act as a competent and integral part of the team, supporting the medical and nursing team in the flow of patients out of the organisation from the Accident and Emergency department to the Rehabilitation wards.

They will liaise with key members of the multidisciplinary team, social services and partners to gain intelligence on actual or potential discharges and or barriers to discharges.

The post holder will be able to utilise and update the various IT systems available in the Trust to support the smooth flow of patients across the organisation.

Detailed job description and main responsibilities

Please find attached job description and person specification for main responsibilities and requirements.

Person specification

Qualifications

• NVQ level 4 or above in Health and Social care or Similar qualification or relevant experience.

Knowledge and Experience

• Experience in an acute/community setting
• Experience in an urgent care setting
• Knowledge of nursing assessments and how to perform
• Clear knowledge of the discharge process
• Awareness of key national and local policies and their impact on practice
• Understanding and support of the benefits of clinical supervision and reflective practice

Skills

• Ability to communicate both verbal and written
• Excellent numeracy and literacy skills
• Excellent interpersonal skills
• Ability to work both autonomously and as part of a team
• Ability to care for patient workload and manage their needs with supervision from registered discharge co-ordinator
• Ability to undertake nursing assessments and document clearly
• Flexible approach to the workplace
• Good knowledge of IT systems such as patient databases and Microsoft office suite
• Ability to handle sensitive or complex situations and resolve conflict
• Excellent negotiation and influencing skills

Other

• Work pattern may be unpredictable and involves shift patterns
• The post may have some distressing circumstances when dealing with terminally ill, chronically sick, disabled patients, patient death.
• The post requires frequent exposure to unpleasant condition’s, bodily fluids & smells.

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader , we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Nicola Cooke Job title Clinical Nurse Manager Email address [e-mail] Telephone number 01704 705371 Additional information Email; [e-mail]