Patient Data Services Operator

NHS Scotland; Sunderland; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Work life balance policies

Occupational health services

Learning resources

Discounted leisure benefits

Job summary

Public Services Delivery Scotland is recruiting for a detail‑driven administrator to maintain the national CHI database, ensuring accurate patient demographics and GP practice registration. The post requires careful data handling and a customer‑focused approach.

Based in Aberdeen with hybrid working, the role involves supporting the movement of medical records between GP practices, handling queries from staff and patients, and maintaining confidentiality under pressure to meet deadlines.

Qualifications

• Team worker with strong customer focus and good keyboard skills.
• Proficient in Microsoft Office; strong communication and telephone experience.
• Excellent organisational skills, accuracy under pressure, and confidentiality.

Responsibilities

• Maintain the CHI database with accurate patient demographics.
• Support movement of medical records between GP practices; track and correct exceptions.
• Handle daily queries from GP practice staff and patients.

Skills

Communication

Telephone experience

Organisational skills

Confidentiality

Tools

Microsoft Office

Job description

• This vacancy is only open to those who have been referred by a Local Employability Partner**

• This vacancy is only open to those who have been referred by a Local Employability Partner**

This post is a 12 Month Fixed Term

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow. As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About The Organisation

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future. We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post

The postholder is responsible for carrying out the day-to-day transactional upkeep of the national CHI database to maintain accurate and up-to-date patient demographic and GP Practice registration information. Additionally, the post holder supports the movement of medical records between GP Practices including recording the tracking of the movement or record and correcting exceptions in the movement process. This involves dealing with queries from GP Practice staff and patients daily.

The Candidate

An effective team worker with a strong customer focused approach you will possess good keyboard skills, proficient in use of Microsoft office suite, strong communication skills and telephone experience. You will be able to demonstrate excellent organisational skills together with a high degree of accuracy and ability to work under pressure to meet deadlines. The ability to maintain strict confidentiality is essential.

Location and Working Pattern

The location is Marischal Square, Aberdeen. Currently hybrid working

The working pattern is Monday - Friday, 36 hours per week. Part time hours may also be considered.

PSD Scotland is a remote-friendly employer with colleagues based throughout Scotland. We support hybrid and office-based working arrangements where possible and welcome discussions about alternative working patterns during the application process.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits - HR Benefits Brochure.

Inclusion

Public Services Delivery Scotland is a national organisation and, as an anchor institution, is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all under-represented groups, including racially minoritised people and disabled people. You do not need to be working in a similar role now. Whether you are returning from a career break, such as maternity, paternity or caring responsibilities, or bringing transferable skills from another sector, your experience can bring a valuable perspective to our work. We are committed to supporting staff health, wellbeing and development, and offer a range of learning and development opportunities to promote diversity, inclusion and positive mental health. Staff can also join a range of equality networks. As an equal opportunities employer and accredited Disability Confident Leader, we offer an interview to disabled applicants who meet the minimum criteria. Where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance. If you would like to discuss the role, reasonable adjustments or alternative working patterns before applying, please contact [e-mail]

Further Information

For an informal discussion on the post, please contact Fiona Teven, PDS Team Manager at [e-mail]

Closing date for completed applications is Sunday 11th October 2026

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance