Patient Coordinator/Receptionist

Life at Smart Dental Care; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a friendly team as a Dental Treatment Coordinator/Receptionist at a modern practice in Liverpool. You will support patients throughout their dental journey and ensure an excellent experience, managing treatment plans, and collaborating with the reception and nursing teams. We are looking for passionate individuals with a strong work ethic and a commitment to patient care, offering competitive salary and career progression opportunities.

Benefits

Competitive Salary

Career Progression Opportunities

Bonuses on Private Treatments

Modern Facilities

Flexible Shift Options

Qualifications

• Minimum 2 years experience in a dental practice, with Dental Nursing experience as a bonus.
• Strong work ethic and a people-person attitude with a patient-first approach.

Responsibilities

• Manage Treatment Plans including finance applications and scheduling.
• Welcome patients and assist with treatment planning and payment options.
• Maintain accurate patient records and respond to enquiries.

Skills

Teamwork

Patient Care

Organisational Skills

Customer Service

Tech Savvy

Education

GDC registration

Tools

Dental software

Microsoft Office

Job description

Join Our Friendly Team as a Dental Treatment Coordinator/Receptionist at Smart in Edghill, Liverpool!

Are you passionate about dental health and enjoy making a real difference in people’s lives? Do you thrive in a supportive and lively team environment? If this sounds like you, we’d love for you to join us at our Edghill practice in Liverpool!

About Us

Our Edghill practice is part of the Smart group with 100+ surgeries across 35 practices offering a wide range of services, including aligners, complex implants, endodontics, and restorative dentistry, along with NHS services. We are a growing practice with modern facilities, a friendly team, and a strong focus on patient care.

The Role

We’re looking for 2 warm and experienced Dental Treatment Coordinators/Receptionists to join our team.

We are currently offering the following shift options:

• 8:00am - 2:00pm
• 2:00pm - 7:00pm
  
  

We can offer a flexible mix of shifts for the right candidates, for example, working 2-3 days on early shifts and the remainder of the week on afternoon shifts.

You will play a key role in supporting patients through their dental journey, ensuring a seamless and positive experience from start to finish.

What You’ll Do:

• Manage Treatment Plans: Coordinate finance applications, payment processes, and treatment scheduling.
• Marketing & Events: Support marketing initiatives and practice open days.
• Team Collaboration: Work alongside the reception and nursing teams to ensure efficient daily operations.
• Patient Engagement: Welcome new patients, explain treatment and payment options, and assist with treatment planning.
• Organisation: Maintain accurate patient records, manage appointments, and respond to enquiries professionally.
  
  

What We’re Looking For:

• Experience: Minimum 2 years in a dental practice (Dental Nursing experience is a bonus).
• Qualifications: GDC registration or prior Treatment Coordinator experience is essential.
• Skills: Strong work ethic, excellent teamwork, and a genuine passion for patient care.
• Knowledge: Familiarity with procedures like implants, composite bonding, and aligners.
• Tech Savvy: Comfortable using dental software, scanners, and Microsoft Office.
• Customer Service: A people person with a flexible, patient-first approach.
  
  

What We Offer:

• Competitive Salary: Based on experience.
• Career Progression: Opportunities for training and professional development.
• Incentives: Bonuses are available on private treatments.
• Modern Facilities: Work in a fully computerised, up-to-date environment.
• Flexible Shifts: Mix of 8 AM-2 PM and 2 PM-7 PM shifts available.
• Full-Time or Part-Time Options: Based on experience and availability.
  
  

If this sounds like the perfect role for you, we’d love to hear from you! Apply today and become a valued member of our welcoming team at Smart in Edghill, Liverpool.

Interested? Click ‘Apply’ now to become our Patient Coordinator/Receptionist and grow your career with Smart.