Patient Coordinator

Everyturn Mental Health; Newcastle upon Tyne; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension

Wagestream access

Wellbeing programme

Life assurance

Blue Light Card

Job summary

Everyturn Mental Health is hiring a Patient Coordinator for our Head Office in Gosforth. This full-time role suits recent psychology graduates with admin experience. You will manage incoming calls and referrals, acting as a liaison between patients and the clinical team to ensure a high-quality, seamless patient journey.

You should have strong communication, empathy, and the ability to perform under pressure while meeting targets. Office-based training is required during the probation period.

Qualifications

• Excellent communication skills and empathy to help people.
• Experience handling calls and providing guidance calmly.
• Ability to perform well in a high-pressured environment and meet targets.

Responsibilities

• Manage calls and referrals into the service.
• Act as liaison between patient and clinical team.
• Provide timely information to patients and maintain a positive patient experience.
• Ensure patient journey is efficient and within targets/timescales.

Skills

Communication skills

Phone skills

Customer service

Team player

Microsoft Office

Typing speed

Problem solving

Empathy

Education

Psychology degree

Tools

Microsoft Office

Job description

We have the exciting opportunity for Patient Coordinators to come and join our Client Contact Centre in our Head Office, Gosforth!

This is a fantastic opportunity for recent psychology graduates with admin experience!

This is a full-time, permanent role.

This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service.

As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high-quality, and seamless experience throughout. Patient Coordinators will ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step.

About you

We would love to hear from you if you possess the following:

• Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives
• Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way
• Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency
• Have excellent customer service skills and confident telephone manner
• Are an inspirational team player with excellent communication skills and able to work collaboratively
• Are computer literate and have good understanding of Microsoft Office
• Are able to deliver required performance targets

Ideally you will have call handling experience and have worked with the public either in a healthcare setting, or in a contact centre environment. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment. Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.

You will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

Please bear in mind during your training period you will be required to be in the office full-time.

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Wagestream-ability torelease earnings, giving youinstant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.