Patient Care - Sales Advisor

JR United Kingdom; Warrington; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading healthcare provider in the UK seeks experienced Patient Care – Sales Advisors for its busy Contact Centre in Glasgow. Join a supportive team where you'll engage with patients post-surgery, guiding them through their care journey while achieving set performance targets. Enjoy competitive salary, bonuses, and career development opportunities in a culture of care and collaboration.

Benefits

Salary of £32,000 OTE

Bonus and team incentives

Ongoing training and development opportunities

Supportive work environment

Qualifications

• Exceptional communication and interpersonal skills.
• Proactive and empathetic approach to customer service.
• Ability to achieve targets related to patient conversion and satisfaction.

Responsibilities

• Engage with patients discussing the benefits of vision correction surgery.
• Manage diary and schedule follow-up calls with patients.
• Work closely with medical and administrative teams to ensure smooth patient experience.

Skills

Communication

Empathy

Customer Service

Teamwork

Job description

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Patient Care - Sales Advisor, warrington, cheshire

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Client:

Optical Express

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hours: Full time, 40 hours per week

Location: Glasgow, fully on-site

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow.

Each day will vary however the core components of your role will include:

• Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
• Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
• Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
• Maintain a high level of professionalism, empathy, and care while building trust with patients.
• Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
• Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.

Essential skills

• Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
• Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
• Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
• A proactive and empathetic approach to customer service.

What’s in it for you?

• A salary of £32,000 OTE
• Bonus and team incentives.
• Ongoing training and development opportunities and career progression.
• A supportive and collaborative work environment.
• The chance to make a real difference in the lives of our patients.

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

If you are interested in being considered for the role please apply now.

Optical Express is an equal opportunities employer