Patient Care - Sales Advisor

JR United Kingdom; Kingston upon Hull; On-site; GBP 32,000; Full time

Job summary

A leading eye care provider is seeking experienced Patient Care - Sales Advisors in Kingston upon Hull. The role involves engaging with patients post-consultation, providing supportive guidance, and working closely with medical teams to ensure a seamless experience. Competitive salary and career progression opportunities are offered in a collaborative environment.

Benefits

Bonus and team incentives

Ongoing training and development opportunities

Supportive and collaborative work environment

Qualifications

• Ability to engage and build rapport with patients.
• Achieving and exceeding performance targets related to patient conversion rates.
• Monitoring key performance indicators including conversion rates and patient satisfaction.

Responsibilities

• Engaging with patients discussing benefits of vision correction surgery.
• Providing guidance and addressing patient concerns.
• Managing diary and scheduling follow-up calls with patients.

Skills

Exceptional communication

Interpersonal skills

Proactive customer service

Performance targets

Monitoring KPIs

Job description

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Patient Care - Sales Advisor, Kingston upon Hull, East Yorkshire

Client: Optical Express

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Hours: Full time, 40 hours per week

Location: Kingston upon Hull, fully on-site

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, and it’s a privilege to transform the lives of so many.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

We are actively recruiting experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Kingston upon Hull.

Each day will vary; however, the core components of your role will include:

• Engaging with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
• Providing clear and supportive guidance, addressing patient concerns, and overcoming objections.
• Managing your own diary, scheduling follow-up calls with patients, and ensuring all appointments are booked correctly.
• Maintaining a high level of professionalism, empathy, and care while building trust with patients.
• Ensuring all patient information is accurately recorded and that patient queries are handled promptly.
• Working closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.

Essential skills:

• Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
• Achieving and exceeding performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
• Monitoring key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring goals are met.
• A proactive and empathetic approach to customer service.

What’s in it for you?

• A salary of £32,000 OTE
• Bonus and team incentives.
• Ongoing training and development opportunities and career progression.
• A supportive and collaborative work environment.
• The chance to make a real difference in the lives of our patients.

This is a fantastic opportunity to join an established organization where you will have support to grow and develop within a professional working environment.

If you are interested in being considered for the role, please apply now.

Optical Express is an equal opportunities employer.