Patient Care Navigator - Frontline Call Center

NHS Jobs; Banbury; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Banbury is seeking a Call Handler to provide healthcare information and support as the first point of contact for patients, the public, and healthcare professionals. The role focuses on triage, signposting to services, and ensuring timely resolutions of call queries using EMIS to transfer to the appropriate clinical staff.

The position emphasizes delivering excellent customer service, handling diverse enquiries by phone, online platforms, and

Responsibilities

• Deliver accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
• Identify patients who may need immediate attention and alert clinicians.
• Make new and follow up appointments.
• Undertake all data entry accurately in a computerised system.
• Maintain the cleanliness of your workstation and surrounding area.

Tools

EMIS System

Job description

Oxford University Hospitals NHS Foundation Trust in Banbury is seeking a Call Handler to provide healthcare information and support as the first point of contact for patients, the public, and healthcare professionals. The role focuses on triage, signposting to services, and ensuring timely resolutions of call queries using EMIS to transfer to the appropriate clinical staff.

The position emphasizes delivering excellent customer service, handling diverse enquiries by phone, online platforms, and