Dental Receptionist — Warm, Efficient Patient Concierge

Bupa Dental Care; Shanklin; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Healthcare & wellbeing

Family benefits

Career progression

Cycle to Work Scheme

Wagestream access

Job summary

Bupa Dental Care is hiring a Receptionist in Shanklin to greet patients, manage bookings, and support clinicians. You’ll ensure a warm, professional first point of contact and help patients understand treatment options and payment processes.

The role emphasizes accuracy, confidentiality, and delivering excellent service in a friendly team environment. We value proactive, customer-focused individuals who can promote our services and work smoothly with IT booking systems to keep the practice

Qualifications

• Customer-focused with excellent people skills.
• Clear communication, both in person and on the phone.
• Comfort with using IT systems to manage bookings and records.
• Proactive, flexible and team‑oriented.
• Professional and empathetic with patients.
• Confident in promoting Bupa Dental Care products and services.

Responsibilities

• Greet patients warmly and manage check-in/check-out.
• Handle bookings, cancellations and rescheduling.
• Explain treatment options and payment processes to patients.
• Maintain accurate patient records and confidentiality.
• Support clinicians with smooth patient handovers.
• Provide a positive, welcoming reception experience.

Skills

Customer care

Communication

IT systems

Proactive

Professionalism

Upselling

Tools

Booking systems

Job description

Bupa Dental Care is hiring a Receptionist in Shanklin to greet patients, manage bookings, and support clinicians. You’ll ensure a warm, professional first point of contact and help patients understand treatment options and payment processes.

The role emphasizes accuracy, confidentiality, and delivering excellent service in a friendly team environment. We value proactive, customer-focused individuals who can promote our services and work smoothly with IT booking systems to keep the practice