Patient Care Coordinator

Milkround; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare services provider in Glasgow is seeking a Patient Care Coordinator to manage patient journeys from initial inquiry through treatment to discharge. The ideal candidate will support patients with empathy, explain treatment plans clearly, and maintain engagement throughout the care process. Strong organizational and communication skills are essential, as you will also collaborate with a diverse team to enhance patient experiences. This role is a unique opportunity to impact patient care positively in a fast-paced environment.

Qualifications

• Ability to manage patient workflows effectively.
• Confidently explain medical procedures and treatment plans.
• Comfortable handling sensitive information and emotional situations.

Responsibilities

• Manage and support patients from inquiry to discharge.
• Identify patient needs and book referrals to consultants.
• Proactively maintain engagement through aftercare and follow-up.
• Chaperone patients during consultations.

Skills

Empathy

Strong organizational skills

Effective communication

Initiative

Job description

Glasgow

The Role

As a Patient Care Coordinator, you will be responsible for managing and supporting each patient from their initial enquiry through to treatment and final discharge. You will act as a key point of contact, ensuring clear and effective communication between patients and their treating clinicians at every stage.

Your responsibilities will include identifying patient needs, booking and referring patients to the appropriate consultants, and proactively maintaining engagement through aftercare and follow-up. Feedback gathering and patient support are integral parts of the role, helping to ensure a positive and seamless experience throughout their journey.

You will also be required to manage patient workflows efficiently, allocating appropriate timelines from first contact to discharge. The role may involve chaperoning patients during consultations, allowing you to fully understand treatment plans and confidently communicate next steps, including treatment options and pricing, in future discussions.

About You

The successful candidate will be empathetic, professional, and confident in explaining medical procedures and treatment plans in clear, accessible language. You will be comfortable handling sensitive information and supporting patients who may display emotional or challenging behaviours.

You will be expected to work using your own initiative while also collaborating effectively within a diverse, multi-disciplinary team. Strong organisational skills and the ability to prioritise multiple patient journeys simultaneously are essential.

Why Apply

Our client takes a holistic, patient-centred approach to care and places significant importance on aftercare and continuity. As a Patient Care Coordinator, you will be at the heart of this approach, helping to facilitate smooth internal referrals and ensuring patients feel supported, informed, and valued at every stage of their treatment.

If you are passionate about patient care and enjoy working in a fast-paced, people-focused environment, this is an excellent opportunity to make a meaningful impact.