Patient Booking Team Leader

Medinet UK; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Medinet UK as a Patient Booking Team Leader at Princess Royal University Hospital. This role involves leading the booking team, ensuring patient satisfaction, and engaging in innovative projects to improve healthcare efficiency. A dynamic individual with a passion for customer service and experience in healthcare is sought to enhance patient experiences in a collaborative environment.

Benefits

25 days annual leave

Blue Light Discount Card

Company Pension

Collaborative work environment

Qualifications

• Experience in patient appointment booking, preferably in NHS.
• Endoscopy experience preferred.
• Medical or healthcare experience considered.

Responsibilities

• Oversee the booking process and report to the Patient Booking Manager.
• Provide training and support to existing team members.
• Handle escalated booking inquiries.

Skills

Customer service

Leadership

Problem-solving

Tools

EPIC

Job description

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On site - Princess Royal University Hospital, Farnborough Common, Orpington BR6 8ND

Contract and contracted hours:

This is a fixed term contract for 6 months with the possibility of extension.

37.5 hours per week (Monday to Friday 8am-4pm)

About Medinet:

For over 15 years, Medinet has been dedicated to supporting the NHS by providing additional elective care services. As the leading provider in the UK and Republic of Ireland, we've facilitated over 1 million patient treatments, helping more than 100 NHS organisations achieve optimal capacity and provide timely care to those in need.

Join our team!

We are actively seeking a dedicated and dynamic individual to take on the role of Patient Booking Team Leader. If you have a passion for ensuring smooth patient experiences and thrive in a collaborative and innovative environment, we encourage you to apply!

This exciting opportunity allows you to become an integral part of an organisation committed to alleviating the strain on waiting lists and maximising the efficiency of the NHS. As a Patient Booking Team Leader, you'll hold a central position in our mission to support the NHS by streamlining processes, engaging in innovative projects, and utilising your skills!

Role Summary

This client-site-based role is pivotal to the non-clinical function. As a Patient Booking Team Leader you will lead and support the booking team on the ground to consistently deliver outstanding customer service, ensuring patient satisfaction is at the forefront of all bookings. Your roles and responsibilities will include but are not limited to:

• Oversee the booking process at Princess Royal University Hospital and report to the Patient Booking Manager.
• Provide training and support to existing team members.
• Handle escalated booking inquiries, ensuring timely and professional resolutions for the Patient Booking Manager.
• Complete daily booking reports and provide feedback to the Patient Booking Manager.
• Generate regular performance reports for management.
• Ensure all clinics are scheduled and utilized at least 3-4 weeks in advance.
• Previous experience in patient appointment booking, ideally, within the NHS.
• Endoscopy experience preferred, but if not, candidates with medical or healthcare experience will also be considered.
• EPIC experience is preferable.

What we offer:

• A collaborative and innovative work environment
• 25 days annual leave
• The opportunity to work for an organisation that is making a significant difference in healthcare and positively impacting lives
• Blue Light Discount Card
• Company Pension

EQUALITY AND DIVERSITY

All staff members have a responsibility to treat all colleagues and clients with respect, and to ensure that the work environment is secure, mutually supportive and free from harassment and discrimination on any grounds, notably around: age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion and belief and sexual orientation. All staff members have a duty to report any incident which contravenes this to their line manager.