Patient Booking Service Officer

NHS Scotland; Fort William; On-site; GBP 12,000 - 16,000; Part time

Job summary

NHS Scotland is inviting applications for a Patient Booking Service Officer, based at Belford Hospital, Fort William. The role supports the efficient booking, rescheduling and coordination of outpatient appointments to maximise clinic capacity and patient experience.

You will handle patient enquiries by phone and in person, maintain records, and work with clinical teams, using TrakCare PMS, MS 365, Outlook and Teams; full training provided.

Qualifications

• Excellent organisational and communication skills.
• Experience of administrative work.
• Ability to prioritise tasks and work accurately in a busy environment.
• Good standard of general education including English and maths.

Responsibilities

• Book, reschedule and coordinate outpatient appointments to optimise clinic capacity and patient experience.
• Handle patient enquiries by telephone and face-to-face.
• Maintain accurate patient records and waiting list information.
• Generate patient correspondence and liaise with consultants, secretaries, and nursing/admin colleagues.
• Use digital systems including TrakCare PMS, MS 365, Outlook and Teams.

Skills

Organisational skills

Communication skills

Administrative experience

Prioritisation

Education

General education incl. English and maths

Tools

TrakCare PMS

Microsoft 365

Outlook

Teams

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An opportunity has arisen for a Patient Booking Service Officer, 23 hours per week, Monday to Friday based at Belford Hospital, Fort William.

In this role you will be part of a small, supportive team responsible for providing an efficient and effective appointment booking service. You will support patients, clinical teams and service delivery through the timely booking, rescheduling and coordination of outpatient appointments, helping to ensure effective use of clinic capacity and a positive patient experience.

The postholder will deal with patient enquiries by telephone and face to face, maintain accurate patient records, update appointment and waiting list information, generate patient correspondence and liaise with consultants, secretaries, nursing staff and wider administrative colleagues throughout NHS Highland. Accuracy, confidentiality and good communication skills are essential as the role supports safe and effective patient pathways.

Applicants should have excellent organisational and communication skills, a good standard of general education including English and maths, experience of administrative work, and the ability to prioritise tasks and work accurately in a busy environment.

You will be required to use a range of digital systems including TrakCare PMS, Microsoft 365, Outlook and Teams.

Previous NHS administrative experience and knowledge of appointment booking, waiting list management or patient administration processes would be advantageous, but are not essential as full training and local support will be provided.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS) for this role.

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork