Patient Advisor - Central Surgery

Kingston GP Chambers; London; On-site; Full time

Job summary

Kingston GP Chambers seeks a motivated Patient Advisor to join our team at Central Surgery. This role involves managing patient interactions, ensuring a high standard of care, and working within a supportive team environment. Ideal candidates will have previous experience in a GP setting and strong communication skills, contributing positively to our practice's mission to provide exceptional healthcare.

Qualifications

• Experience working within a GP practice is essential.
• Must have strong communication skills.
• Ability to prioritize workload and work well in a team.

Responsibilities

• Greeting and welcoming patients to the surgery.
• Managing patient queries and appointments via phone.
• Liaising with hospitals for patient bookings.

Skills

Communication

Customer Service

Teamwork

Data Collection

Education

GCSE in Maths and English (A-C / 4-9)

Tools

EMIS

Job description

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Job Summary

Kingston GP Chambers (GP federation for 20 practices across the borough of Kingston) are supporting Central Surgery to recruit a talented and enthusiastic Patient Advisor.

Job Summary

Kingston GP Chambers (GP federation for 20 practices across the borough of Kingston) are supporting Central Surgery to recruit a talented and enthusiastic Patient Advisor.

The surgery is based within the purpose built Surbiton Health Centre, and is one of four GP practices based in the health centre and is part of the Surbiton Primary Care Network (PCN).

The surgery provides an excellent level of care to approximately 13,000 patients in the Surbiton area.

The surgery have superb transport links (both rail and bus) and is in close proximity to the A3.

The successful applicant will be joining a well established, strong, supportive reception/admin team, which is supported by a wonderful practice management team as well as GP partners.

The practice are ideally seeking someone with previous work experience within a GP practice who is a good communicator and able to provide an excellent level of customer service to patients.

Main duties of the job

Main duties of the job

• Greeting patients & welcoming them in to the surgery
• Answering phone calls to respond to patient queries and managing appointments
• Liaising with hospitals and Consultants for patient appointment bookings and chasing results
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.
• Opening and sorting daily post, scanning and indexing documents into clinical system EMIS
• Ad hoc administration tasks
  
  

About Us

Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.

Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes.

In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.

Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience.

We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community.

We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services. We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services.

Details

Date posted

03 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

B0276-25-0046

Job locations

Surbiton Health Centre

Ewell Road

Surbiton

Surrey

KT66EZ

Job Description

Job responsibilities

• Greeting patients & welcoming them in to the surgery
• Answering phone calls to respond to patient queries and managing appointments
• Liaising with hospitals and Consultants for patient appointment bookings and chasing results
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.
• Opening and sorting daily post, scanning and indexing documents into clinical system EMIS
• Ad hoc administration tasks
  
  

Job description

Job responsibilities

• Greeting patients & welcoming them in to the surgery
• Answering phone calls to respond to patient queries and managing appointments
• Liaising with hospitals and Consultants for patient appointment bookings and chasing results
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.
• Opening and sorting daily post, scanning and indexing documents into clinical system EMIS
• Ad hoc administration tasks
  
  

Person Specification

Experience

Essential

• Prior experience working within a GP practice
• An understanding of EMIS Excellent communication skills
• Ability to prioritise workload
• Ability to work within a team Caring and empathetic nature
• Ability to remain in pressurised situations
  
  

Desirable

• Excellent communication skills
• Ability to prioritise workload
• Ability to work within a team
• Caring and empathetic nature
• Ability to remain in pressurised situations
  
  

Knowledge and skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
  
  

Desirable

• Basic IT skills
• Emis experience
  
  

Qualifications

Essential

• GCSE in Maths and English (A-C / 4-9)
  
  

Desirable

• Excellent communication skills
• Ability to prioritise workload
• Ability to work within a team Caring and empathetic nature
• Ability to remain in pressurised situations
  
  

Person Specification

Essential

• GCSE in Maths and English (A-C / 4-9)
  
  

Desirable

• Excellent communication skills
• Ability to prioritise workload
• Ability to work within a team Caring and empathetic nature
• Ability to remain in pressurised situations
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingston GP Chambers

Address

Surbiton Health Centre

Ewell Road

Surbiton

Surrey

KT66EZ

Employer's website

https://www.kingstongpchambers.co.uk/ (Opens in a new tab)

Employer details

Employer name

Kingston GP Chambers

Address

Surbiton Health Centre

Ewell Road

Surbiton

Surrey

KT66EZ

Employer's website

https://www.kingstongpchambers.co.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

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