Patient Advisor - Central Surgery

NHS; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in London is seeking a dedicated Patient Advisor to join their team. The role involves welcoming patients, managing appointments, and ensuring accurate documentation within the EMIS system. Ideal candidates will have prior experience in a GP practice and strong communication skills. This position plays a crucial part in delivering high-quality patient care within a supportive team environment.

Qualifications

• Experience working within a GP practice preferred.
• Understanding of EMIS system is essential.
• Ability to remain calm in pressurised situations.

Responsibilities

• Greeting patients and managing their appointments.
• Answering phone calls and responding to patient queries.
• Liaising with hospitals for appointment bookings.

Skills

Communication

Interpersonal skills

Teamwork

IT skills

Education

GCSE in Maths and English (A-C / 4-9)

Job description

Kingston GP Chambers (GP federation for 20 practices across the borough of Kingston) are supporting Central Surgery to recruit a talented and enthusiastic Patient Advisor.

The surgery is based within the purpose built Surbiton Health Centre, and is one of four GP practices based in the health centre and is part of the Surbiton Primary Care Network (PCN).

The surgery provides an excellent level of care to approximately 13,000 patients in the Surbiton area.

The surgery have superb transport links (both rail and bus) and is in close proximity to the A3.

The successful applicant will be joining a well established, strong, supportive reception/admin team, which is supported by a wonderful practice management team as well as GP partners.

The practice are ideally seeking someone with previous work experience within a GP practice who is a good communicator and able to provide an excellent level of customer service to patients.

Main duties of the job

Main duties of the job

• Greeting patients & welcoming them in to the surgery
• Answering phone calls to respond to patient queries and managing appointments
• Liaising with hospitals and Consultants for patient appointment bookings and chasing results
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.
• Opening and sorting daily post, scanning and indexing documents into clinical system EMIS

About us

Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.

Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes.

In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.

Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience.

We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community.

We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services. We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services.

Job responsibilities

• Greeting patients & welcoming them in to the surgery
• Answering phone calls to respond to patient queries and managing appointments
• Liaising with hospitals and Consultants for patient appointment bookings and chasing results
• Handling incoming patient emails
• Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS
• Assist in data collection for practice performance indicators.
• Opening and sorting daily post, scanning and indexing documents into clinical system EMIS

Person Specification

Experience

• Prior experience working within a GP practice
• An understanding of EMIS Excellent communication skills
• Ability to prioritise workload
• Ability to work within a team Caring and empathetic nature
• Ability to remain in pressurised situations
• Ability to prioritise workload
• Ability to work within a team
• Caring and empathetic nature
• Ability to remain in pressurised situations

Knowledge and skills

• Ability to provide quality care
• Good interpersonal and communication skills
• Basic IT skills

Qualifications

• GCSE in Maths and English (A-C / 4-9)
• Ability to prioritise workload
• Ability to work within a team Caring and empathetic nature
• Ability to remain in pressurised situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.