Patient Advisor 9-month FTC

NHS; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established healthcare provider is looking for a dedicated Patient Advisor to join their team for a 9-month maternity cover. This role is perfect for someone with prior experience in healthcare reception, who is enthusiastic and organized. You will be the first point of contact for patients, managing appointments and handling queries with professionalism. Join a supportive team that prioritizes patient care and enjoy a fulfilling role in a state-of-the-art facility located in the heart of Oxford. If you are passionate about providing exceptional patient support, this is the opportunity for you!

Qualifications

• At least 12 months experience in healthcare administration or reception.
• Highly organized with the ability to manage daily tasks efficiently.

Responsibilities

• Provide a friendly first point of contact for patients.
• Schedule, reschedule, and cancel patient appointments.
• Respond to urgent medical situations and maintain office organization.

Skills

Healthcare Administration

Reception Skills

Communication Skills

Time Management

Organizational Skills

Patient Support

Education

Experience in Healthcare Administration

Tools

EMIS Web

Docman 10

Accurx

Surgery Connect

Job description

Job summary

We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9 months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a friendly and cohesive team of GP Partners (6) and Salaried GPs (5) & an excellent clinical support team including Paramedics, Nurses, Health Care Assistants, and our Clinical Pharmacist.

Main duties of the job

Key responsibilities

The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will depend on workload and staffing levels:

• Greeting and Welcoming Patients: Provide a friendly, professional first point of contact for patients, visitors, and staff.
• Managing Appointments: Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking and follow-up of appointments.
• Handling Patient Queries: Answer phone calls and in-person inquiries promptly and professionally. Provide general information about the surgery's services, policies, and procedures.
• Maintaining Office Organisation: Ensure the reception area is tidy and welcoming.
• Supporting the Clinical Team: Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.
• Emergency Situations: Respond to urgent medical situations, such as notifying medical staff when necessary.
• Maintaining a Calm and Professional Demeanour: Handle patient complaints or difficult situations calmly and seek assistance from management if needed.

About us

Northgate Health Centre, situated in the heart of Oxford in a state-of-the-art, purpose-built building opened in 2022, serves a list size of 13,500 patients. We have a dedicated multidisciplinary team prioritizing patient care, including GP Partners, salaried GPs, paramedics, a pharmacist, a physiotherapist, nursing staff, and a friendly administrative team.

Details

• Date posted: 02 May 2025
• Pay scheme: Other
• Salary: £13.16 per hour
• Contract: Fixed term
• Duration: 9 months
• Working pattern: Part-time
• Reference number: A0914-25-0004

Job locations

NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)

15 MARKET STREET

OXFORD

OX1 3EF

Job description

Monday & Tuesday - 16 hours per week, 8-hour shifts.

Additional responsibilities

We seek a Patient Advisor with previous healthcare receptionist/administration experience for a 9-month maternity cover. Our team includes GP Partners, salaried GPs, paramedics, nurses, and clinical support staff.

Essential criteria

• At least 12 months experience in healthcare administration or reception in a GP setting.
• Enthusiastic team player with keen attention to detail.
• Highly organized with ability to manage daily tasks efficiently.
• Passion for providing exceptional patient support.
• Ability to manage time effectively and meet SLAs.
• Excellent written and oral communication skills.
• Ability to follow policies and procedures.
• Flexible, cooperative, and polite attitude.

Desirable criteria

• Experience handling deductions and patient registrations.
• Familiarity with administrative support to clinical professionals.
• Competency with EMIS Web, Docman 10, Accurx, and Surgery Connect.

Person Specification

Essential: 12 months healthcare admin experience in a GP setting.

Desirable: Experience working in a GP reception role.

Disclosure and Barring Service Check

This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer details

Northgate Health Centre, 15 Market Street, Oxford, OX1 3EF

More info at https://www.northgatehealthcentre.co.uk